IT Services Manager

Improbable is a Venture Builder. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative. We work with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Our central services teams work with Ventures to help them achieve success; this includes the efficient and secure set-up and operation of their IT services, where this role sits. 

Your Mission

We are seeking an IT Services Manager to join our friendly, relaxed and inclusive team. You’ll work alongside individuals who strive for excellence in all they do and are driven to uplift and challenge those around them. You will provide high quality central services to the Improbable group and our network of venture businesses through the leadership and management of the IT Support, Tech Ops, and Technical Security functions. Your role will be to ensure that all company services are deployed, managed, and supported at the highest levels of compliance and service. 

Your Opportunity

• Lead the internal IT support team in our day-to-day IT operations and manage the planning,  implementation, development, monitoring, maintenance, upgrading and support of organisational IT infrastructure, networks, systems and applications.

• Lead Technical Security operations and overseeing the planning, implementation, and maintenance of security infrastructure, systems, and applications.

• Maintain security controls aligned with recognised international standards, and conduct internal and external audits.

• Own our service catalogue, internal processes, incident management and security controls.

• Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement.

• Ensure our suppliers and vendors are appropriately assessed against our security controls frameworks and comply with our security standards and any certification claims.

We'd like to hear from you if you identify with the following

• Enjoy a hands-on approach working alongside technical teams to achieve desired business outcomes.

• Work well with leadership stakeholders across business boundaries.

• Have a proven ability to leverage tools to accurately map out work for teams. 

• Understand the fundamentals of ITSM, Service Design, Deployment and Support.

• Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing.

• Have a track record of motivating and organising technical teams.

• Understand Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies.

• This role would benefit from exposure to the following: Jira, Confluence, Google Workspace, Google Cloud Platform, Azure, Slack, and ITIL framework. 

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