Senior Platform Partnerships Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The Technology Partnerships Team is hiring a Senior Platform Partnerships Manager in Toronto to own and expand our relationships with platform partners. In this role, you’ll work with some of the most influential players in the e-commerce ecosystem; such as Shopify, BigCommerce, Attentive, Klaviyo, Yotpo, and others, to drive growth through strategic, high-impact partnerships.

This is a revenue-focused role requiring a strategic mindset, strong relationship-building skills, and the ability to engage in-person with partners, attend industry events, and lead joint business development efforts. You’ll take the lead on deepening existing relationships and building new ones, all while aligning with internal teams to scale go-to-market (GTM) initiatives and drive measurable results.

• Drive revenue and ARR growth through strategic partnerships with Shopify, BigCommerce, and other key platform partners.

• Build and execute joint GTM strategies with these partners to ensure mutual business success.

• Develop and refine our partner program, processes, and enablement materials to improve partner engagement and scalability.

• Actively engage with partners in-person through events, dinners, and strategic onsite meetings.

• Work cross-functionally with Sales, Product, Marketing, and Customer Success teams to identify opportunities, accelerate deals, and unlock new revenue streams.

• Collaborate closely with internal stakeholders to onboard new partner employees and drive strategic growth initiatives across North America.

• 5+ years of experience in partnerships, business development, or an external-facing role at a SaaS company (e.g., partnerships, sales, or customer success).

• 3+ years of experience in the e-commerce ecosystem (e.g., Shopify, Klaviyo, Yotpo, Recharge). Bonus if you have worked in a GTM role with Shopify directly.

• A proven track record of driving revenue through partnerships or sales and executing successful GTM initiatives.

• A self-starter who thrives in fast-paced environments and can work independently.

• Familiarity with tools like HubSpot, Salesforce, Crossbeam, and PartnerStack.

• Excellent communication and interpersonal skills, especially in managing executive relationships.

• Open to 25-30% travel, particularly to partner HQs and major e-commerce industry events across North America.

️ 5-week vacation

Paid sick leave (15 days)

6 weeks full remote/year

Paid parental leave (16 weeks)

️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

We provide private health insurance and retirement pension

‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!