Senior Customer Solutions Specialist - Lux

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Support Specialist. This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences.

You'll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

• Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions

• Develop expert-level knowledge of our evolving software and the private markets industry who can share best practices and guide customers to success across our core product areas

• Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor

• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers

• As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success

• Advocate by sharing customer feedback to inform product development and software improvements

• Demonstrates cross-functional understanding of the customer journey, collaborating effectively with Customer Success Managers, Implementation, and Services teams to address customer needs and proactively communicate potential risks

• Independently manage high-ARR ticket escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores

• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

• You might be subject to travel to the US

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)

• 4-6 + years of professional experience in relevant setting

• Excellent written and verbal communication skills

• Demonstrate assertiveness and perseverance when resolving customer requests

• Team-first attitude, high level of empathy, and passion for helping others

• Strong troubleshooting, problem solving, and analytical ability

• Excellent time management and organizational skills

• Strong technical aptitude and a desire to learn and develop new skills

• Ability and openness to work Lux business hours for business and customer needs, but flexible to join periodic later meetings (several times a month)

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation for this position includes a base salary, equity, and a variety of benefits. The base salary range for this role is 40,000 - 55,000 EUR. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include:

• Supplemental health and dental coverage for you and your family

• Comprehensive paid holiday leave in addition to company-recognized holidays

• Paid family leave, medical leave, and bereavement leave policies

• Pension contributions

• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

#LI-Remote