Senior Solutions Consultant, Managed Services

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include OpenAI, Coinbase, Snowflake, Notion, Canva, Samsara, Databricks and many more!

Your Role

We’re looking for a Senior Solutions Consultant – Managed Services with experience with Netsuite, Sage, Coupa or Quickbooks implementations services to lead post-implementation services for Zip customers and drive the product adoption. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

• Participate in the identification and documentation of Zip configuration requirements with a heavy emphasis on understanding needs and creatively configuring the product to solve their problems

• Roll up your sleeves and and help to build our client’s highest priority requirements

• Lead training sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

• Collaborate closely with the AM team to ensure client health / happiness and adoption of Zip products

• Do whatever it takes to make customers happy

• Continuously improve the managed services processes to help our customers get the most value from Zip

Qualifications

• 3+ years’ experience working in one of the following roles: ERP/P2P Systems Consultant (ideally on a managed services type of team), or managing key customer and stakeholder relationships in a B2B SaaS company

• Prior experience with the implementation or administration of a procurement tool / ERP – NetSuite, Quickbooks or Sage

• Fantastic communication skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Health, vision & dental coverage

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!