Associate Director, Software Development
About the position The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes.
Responsibilities
- Lead and manage the Call Center and Store applications in the Value business.
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- Coach and mentor a highly motivated team to deliver high-quality products and services.
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- Partner with business units to establish goals and communicate the vision set by senior leadership.
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- Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack.
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- Provide technical leadership and subject matter expertise on complex projects across multiple channels.
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- Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows.
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- Manage relationships with vendors to improve quality and reliability of products and services.
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- Establish objectives and create road maps to align with business partners and stakeholders.
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- Drive DevOps implementation and manage the delivery of projects within budget and time constraints.
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- Analyze market and technology trends to identify growth opportunities and recommend process improvements.
Requirements
- Eight or more years of relevant experience in software development or related fields.
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- Bachelor's degree or four or more years of work experience in a relevant area.
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- Advanced experience in Software Development and technology leadership.
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- Experience in managing and motivating large technical teams.
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- Ability to manage multiple projects simultaneously and deliver large-scale technical projects.
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- Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery.
Nice-to-haves
- Bachelor's degree in Computer Science or a related field.
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- Experience in business process transformation and user experience optimization.
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- Strong knowledge of operational discipline and change control procedures.
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- Experience managing large vendor performance and maintenance contracts.
Benefits
- Health and wellness benefits
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- Short term incentives
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- 401(k) Savings Plan
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- Stock incentive programs
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- Paid time off
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- Parental leave
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- Adoption assistance
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- Tuition assistance
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