Manager IT Digital Booking
About the position
The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.
Responsibilities
- Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles. ,
- Function as the point of contact for all strategic and tactical solutions for the Digital Booking product. ,
- Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview. ,
- Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications. ,
- Manage the commercial relationships where Digital Booking drives direct and indirect impact. ,
- Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility. ,
- Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility. ,
- Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations. ,
- Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements. ,
- Ensure continued accountability for product and services delivery within assigned business units and across IT. ,
- Partner with other IT Managers to ensure alignment and drive efficiencies. ,
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
- Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience. ,
- Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers. ,
- Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies). ,
- Three (3) years' experience in software development and/or production support services. ,
- Three (3) years' experience with portfolio management, project delivery, and business partner management. ,
- Available for moderate overnight travel (up to 35%). ,
- In possession of valid travel documents with the ability to travel in and out of the United States. ,
- Able to work flexible hours and be available for emergency response on short notice. ,
- Must be able to pass a pre-employment drug test. ,
- Must be legally eligible to work in the country in which the position is located.
Nice-to-haves
- Master's Degree in Computer Science, Computer Engineering or related discipline. ,
- Experience managing a budget. ,
- Experience Managing a full project or initiative, including presenting recommendations to senior leadership. ,
- Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies. ,
- Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.
Benefits
- 401K Plan ,
- Employee Discount ,
- Health Insurance ,
- Performance bonuses ,
- Restricted stock units ,
- Access to healthcare benefits ,
- Short-term and long-term disability coverage ,
- Basic life insurance ,
- Free space available travel on JetBlue