Remote Entry Level Customer Service Agent (Paid training!)

Thank you for your interest in working at NurseCom!

The following self-assessment questions may be helpful to you in deciding if you want to proceed with your application. NurseCom provides the opportunity for a non-clinician to work with patients and people in the medical industry with a focus on excellent customer care:

I enjoy helping others who need assistance:

Excellent customer service is important to me:

I’m suited for a job that can be fast-paced and requires a full shift of answering calls:

I enjoy or prefer to work in my home-office setting:

I’m able to not take it personally when a caller expresses frustrations during a call:

I can remain professional and composed navigating a difficult caller’s emotions to get the information needed to assist:

I’m seeking a job that offers non-conventional hours (evenings/weekends) and will work on holidays:

Your job as a Clinical Support Services Agent will be to receive a caller's initial call, gather the information from the caller, and relay that information to a clinician.

The job is rewarding, and at times can be challenging. There are times during a shift when call volume is high and can be very busy; other times there is down-time during a shift. Additionally, on occasion you may encounter callers who are in a heightened emotional state regarding their family member’s medical condition or having just passed away.

• You will be trained and supported in processing these calls.
• You will be making a significant difference in caller’s lives.
• You will enhance your customer care skills while at NurseCom.
• There is opportunity to advance within the company.

We look forward to receiving your application.

Seeking candidates with strong customer care skills to join our established telehealth company. Clinical Support Agents process calls for patients from home hospice, home health, home infusion agencies, and medical providers across the country.

Starting pay $18.00. Opportunity to increase pay quickly; company promotes from within.

Work-from-home (remote position) after a two week orientation/training in our Gilbert training center. Monday – Friday.

Health/dental/vision/retirement plans offered to full time Team members upon eligibility.

REQUIREMENTS:

- 18 years of age.

- Excellent verbal communication, interpersonal, and organizational skills.

- Accurate keyboard and typing skills. Must meet minimum requirements.

- Proficient use of Microsoft Office and internet navigation.

- Strong customer service skills with the ability to speak with a smile in your voice.

- Evening, weekend shifts required. Holidays required, paid at time ½.

- Access to High Speed Internet on a personal network. Can’t be a shared network.

- Personal, private, and patient-confidential workspace environment required.

- Background check will be conducted as part of the interview process.

- Federal work-eligibility check will be conducted upon hire.