Client Support Representative (Work From Home - WFH)

Client Support Representative (Work From Home - WFH)

Are you fluent in English and Mandarin/Cantonese? If so, this job is perfect for you!

Join us as a Client Support Representative, where you'll play a key role in supporting and serving the Hong Kong/Taiwan markets. We want you to be the friendly voice that makes a lasting impact!

Job Highlights

A global leader in customer experiences management serving top brands across various industries. With a presence in over 80 countries, the company offers 24/7 support and innovative solutions to enhance customer satisfaction. Focused on building lasting relationships through personalized service, cutting-edge technology, and data analytics. The company provides a dynamic environment that fosters employee growth, well-being, and career advancement.

About The Role

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Address and resolve customer complaints to ensure satisfaction.
• Provide accurate and clear product and service information.
• Identify customer needs and escalate complex issues as needed.
• Maintain accurate records of customer interactions.

Job Requirements

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?

About Us

With our years of experience, we know what matters most to job seekers and we make sure you find what you’re looking for.

We have offices and HR partners in Asia and an extensive network of skilled consultants, ready to provide you expert assistance.

Every year, we help thousands of people into new careers across different levels of organizations.

We work with local and foreign talents to fill full-time, part-time and contract positions ranging from management level, to white collar, as well as general blue collar jobs.

EA license no: 21C0766