Client Services Consultant II Small Business Solutions
About the position
Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.
Responsibilities
- Coordinates and executes the implementation of Group Insurance Policies ,
- Coordinates and executes plan change requests and policy amendments ,
- Coordinates and executes billing inquiries and policy related inquiries ,
- Executes business testing scripts when new system capabilities are delivered ,
- Assists with premium reconciliations ,
- Acts as liaison between client and internal MetLife areas ,
- Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) ,
- Ability to handle high transaction volumes on a daily basis ,
- Assist with escalated inquiries
Requirements
- 2-3+ years of experience ,
- Ability to communicate clearly, timely and professionally both verbally and in writing ,
- Ability to provide excellent customer service and relationship management ,
- Ability to work in a team environment and assist other areas when needed ,
- Participate in testing of new capabilities ,
- Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines ,
- Proficient in Microsoft Office software (Excel, Word, PowerPoint) ,
- AAS or BS preferred
Nice-to-haves
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Benefits
- Comprehensive health plan that includes medical/prescription drug and vision ,
- Dental insurance ,
- No-cost short- and long-term disability ,
- Company-paid life insurance and legal services ,
- Retirement pension funded entirely by MetLife ,
- 401(k) with employer matching ,
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance ,
- Employee Assistance Program (EAP) and digital mental health programs ,
- Parental leave ,
- Volunteer time off ,
- Tuition assistance