Technical Product Manager

Job title: Technical Product Manager in Raleigh, NC at State Employees' Credit Union Company: State Employees' Credit Union Job description: If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!Summary:The Technical Product Manager serves as the Owner of their product or product group and is responsible for the success of their product(s). Their responsibilities revolve around the discovery and delivery of features, upgrades, and general releases pertaining to their owned products to solve business problems and meet business objectives. The TPM is responsible for resolving problems presented to them from leadership in a manner that resolves the issue for the users and business ensuring that the solution is valuable, usable, feasible, and viable. Through frequent testing and risk analysis, the TPM is accountable for maintaining a functional and efficient product backlog using approved management tools.Responsibilities:35% Product Discovery - Conducting research with relevant user groups, SMEs, vendors, and business stakeholders, to create team initiatives to prototype and test possible solutions to business problems.25% Product/Feature Deployment - Coordinate with various business lines to successfully test and deploy products/features in line with operational demands and timelines.20% Collaboration with Stakeholders – Presenting teams, leadership, engineering and other stakeholders with product roadmaps, discovery analysis, retrospectives, and operational guidance in relevance to their given product(s)10% User Centric Product Vision – Overall 3–10-year vision of future market in which a strategy can be aligned. This vision should be created using emerging technologies, predicting customer/user demand, and be aligned to operational vision/strategy.10% Insight-Driven Product Strategy - Development and maintenance of an outcome-based product roadmap that aligns with user needs with relevant business drivers.Additional position expectations:Security and Compliance – Ensure that the applications meet security and compliance standards by implementing appropriate measures and staying updated on industry regulations. This includes development and governance of SDLC as well as other department policies and procedures.Incident Management – Work with virtual teams and incident management group on response efforts, including root cause analysis, post-incident review (lessons learned) and the implementation of preventative measures to minimize future incidents by ensuring progress is continuous and documented.Disaster Recovery Planning – Develop and maintain disaster recovery plans to minimize downtime and data loss.Cross-functional Collaboration – Collaborate with team members, infrastructure, operations, and security teams to ensure alignment and coordination in managing and maintaining the applications.Service Level Agreements – Ensure team is adhering to defined SLAs for application availability, performance, and other key metrics. Work to meet or exceed these targets with the team and ensure teams are following working agreements.Vendor Management – Support leadership and develop relationships with third-party vendors and service providers to ensure the reliable operation of external dependencies and services for any application specific to us.Technical Expertise – Stay updated on emerging technologies and best practices in applications support, cloud computing, and DevOps to drive innovation on this team.Required Education:Bachelor’s degree in one of the following areas - Software Engineering, Finance, Business, Information Systems, Data Analysis, and EngineeringAdditional 4 years of experience in lieu of bachelor’s degreeRequired Knowledge:Abilities, Skills Refined critical thinking, understanding of Software Development LifeCycle frameworks, cross-functional collaboration and communication, business acumen, development of outcome-based product roadmaps, negotiation, conflict resolution, and presentation skills.Desired Education/Experience:Lean Six Sigma Green Belt or Black BeltMaster’s degree in software development, Finance, Information Systems, Business, Data Analysis, or Engineering. Strong communication skills, experience using Atlassian tool systems, Familiarity with Agile Frameworks, track record of successful product launch, and experience with tracking outcome-based metrics.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.DisclaimerState Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. Expected salary: Location: Raleigh, NC Apply for the job now! Apply for this job