Coordinator, Account Management
Job title: Coordinator, Account Management in Dublin, OH at ICONMA
Company: ICONMA
Job description: Our Client, a Clinical company, is looking for a Coordinator, Account Management for their Remote location.Responsibilities:
- Will possess basic knowledge of all Managed Care solutions
- Intake form routing and monitoring
- Customer outreach through email, over the phone, live chat, and intake form
- Manage an average of 10-15 customer cases at a time
- Answer an average of 15-20 incoming calls per day from pharmacies and Sales Team
- Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
- Attend and engage in daily Team huddle
- Attend and engage in cross-departmental meetings
- Confident, articulate and professional speaking abilities
- Maintain structured and organized day-to-day responsibilities
- Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
- Acts as an advocate and liaison between the customer and the Client organization
- Applies basic concepts, principles and technical capabilities to perform routine tasks
- Responsible for identifying and tracking customer pain points
- Upholds department SOPs and SLAs and department goals
- Able and willing to troubleshoot technical issues
- Implement processes that improve overall customer experience
- Bachelor's degree preferred or equivalent work experience, preferred
- 1-3+ years of previous customer service experience preferred
- Strong communication skills
- Prior computer experience using Microsoft Office systems required
- Managed care, reimbursement, and in-store pharmacy experience preferred
- Strong verbal and written communication skills as well as great listening skills
- Organizational skills
- Detail-oriented
- Multi-task oriented
- Possess a strong work ethic and team player mentality
- Has a pleasant, patient and friendly attitude
- Rapport building with Sales
- Ability to work independently
- Excellent growth and advancement opportunities