Call Center Manager
Job title: Call Center Manager in Fort Worth, TX at Burnett’s Staffing
Company: Burnett’s Staffing
Job description: Are you an experienced leader who’s passionate about developing people, driving performance, and delivering exceptional customer service? We’re looking for a Call Center Manager to lead a high-performing team of over 100 agents, both in-office and remote. This role is perfect for someone who thrives in a structured environment, enjoys coaching others, and takes pride in delivering excellent customer experiences. If you’re driven, reliable, and ready to make an impact, we want to hear from you! This role offers a supportive, values-based culture along with competitive benefits including health, dental, vision, and 401(k).Requirements:
- 5+ years of experience managing customer service teams in a call center is required
- Bilingual in English and Spanish is a huge plus
- High school diploma required; associate’s or bachelor’s degree preferred
- Proficiency in SmartGrid, SharePoint, NICE InContact, and Max Agent
- Experience overseeing large teams is preferred
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401K