Onboarding & Implementation Specialist (REMOTE)

POSITION SUMMARY: Fortress Technology Solutions is a property management software technology company based in Nashville, TN. We are a privately funded startup with a solid growth trajectory since day one. To surpass the market leaders in a $2+ billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there's nothing more important than building software that is delightfully beautiful and remarkably functional. As an OnboardingImplementation Specialist, you will play a pivotal role in the success of our clients. Your responsibilities will encompass planning and executing projects, driving value to our customers through training and adoption, and ensuring smooth data conversions. To be an effective Fortress teammate, you will need to:

• Have a great attitude
• Have high expectations
• Think BEYOND the box
• Work with passion
• Have a tireless work ethic
• Be confident
• Be self-sufficient and self-motivated
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Be responsive and transparent

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members and leadership.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.

ESSENTIAL JOB FUNCTIONS:

• Oversee and assist with day-to-day project management
• Collaborate with internal and external teams to identify risk, and proactively guide the technical implementation process
• Coordinate project timelines, tasks, and development efforts
• Critically evaluate client needs and processes to create best practice recommendations that fit their specific needs
• Train users on Fortress and promote adoption across tech stack
• Develop repeatable and scalable processes to reduce time to first value and project delivery
• Utilize knowledge of Property ManagementAffordable Housing programs to create recommendations on operational workflows
• Perform timely, efficient and accurate data conversions
• Contribute to internal enablement and knowledge base
• Remain flexible to assist in other CS roles or initiatives as needed
• Perform all other duties as assigned

SPECIFIC EDUCATION OR EXPERIENCE:

• Bachelor's degree in fields relating to business or comparable experience preferred
• 3+ years of relevant professional experience
• Experience in property managementaffordable housing (tax credit and HUD preferred)
• Proficient in Exceldata manipulation
• Experience in project management
• Must be able to meet deadlines
• Excellent interpersonal and written communication skills
• Self-starter and results oriented
• Ability to work effectively within a team

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 10-20% of the time.

The Fortress Experience We're creating a different kind of company at Fortress Technology Solutions. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you'll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress Technology Solutions is the place for you. Fortress Technology Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fortress Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. Apply Job!