Manager - Workforce Strategy
Description:
- The Workforce Management team’s primary focus is to ensure we have the right people at the right time
- As the Manager, Workforce Strategy for Merchant, you will be the single point of accountability
- Manage staffing, capacity, performance metrics, and issue resolution in real time
- Own KPIs like SLA, occupancy, and queue-specific efficiency
- Report to DoorDash's Senior Manager, Workforce Strategy for Marketplace and Drive Support Operations
- Manage and align in-house and BPO planners, schedulers, and RTA teams
- Lead OKR setting and progress tracking for your vertical
- Communicate results, blockers, and root causes clearly to leadership
Requirements:
- 5+ years in workforce management or support operations or management consulting
- Thrive in fast-paced, ambiguous environments and love solving complex problems
- Demonstrate deep business understanding and proactive decision-making
- Proven track record of driving performance improvements across cross-functional teams
- Strong analytical skills and comfort with data tools (e.g., SQL, Excel, Tableau)
- Strategic leader who can inspire, align, and hold teams accountable
Benefits:
- 401(k) plan with employer matching
- Paid time off and paid sick leave
- 16 weeks of paid parental leave
- Wellness benefit
- Commuter benefit match
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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