Onsite Customer Service Representative (ORLANDO)
Scope of work:
- Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
- Professionally handle a high volume of incoming calls.
- Ability to utilize and navigate multiple systems simultaneously.
- Be dependable and meet all attendance requirements.
- Resolve customer issues via one-call resolution guidelines and/or escalated processes.
- Meet or exceed company and client performance metrics.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Responsible for handling de-escalation calls
- Ability to accept and embrace changes within the current business environment.
- USB Headset MUST BE any of the following:
- Plantronics 3320 Blackwire – Approx.. $54.95 on Amazon, No other cords required.
Plantronics 3220 Blackwire – Approx.. $54.95 on Amazon, No other cords required.
- Plantronics 5220 Blackwire – Approx.. $80.78 on Amazon, No other cords required.
- Plantronics EncorePro 520 – Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
- Holidays and Paid Vacation
- Family and Individual Medical, Dental and Vision Benefits
- Prescription Drug Coverage
- Short/Long Term Disability
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- 401(k)
- Life Insurance & ADD
- Insurance License Renewal (for License Agents)
- Flexible Spending Account
- Local/National Employee Discounts
- Growth Opportunities (80-85% of management has been promoted within Everise)
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