GEA-Account Services
About the position The Global Enterprise Advisor (GEA) position at Verizon Wireless focuses on managing business customer accounts, ensuring customer satisfaction, and driving revenue growth through strong relationships and effective communication. The role involves advocating for customer needs, collaborating with internal teams, and utilizing Salesforce for account management and reporting.
Responsibilities
- Actively communicate with customers to manage their Verizon wireless accounts.
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- Identify opportunities to provide solutions for business needs.
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- Build strong customer relationships to drive growth for Verizon.
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- Advocate for customer needs through collaboration with internal teams.
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- Drive online tool enablement and adoption.
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- Develop strategies and solutions for complex challenges based on account analysis.
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- Maintain ongoing service improvements for accounts.
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- De-escalate customer concerns and issues.
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- Use Salesforce for reporting, analysis, and account management activities.
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- Maintain up-to-date client account profiles and oversight of contract deliverables.
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- Implement and track multiple projects for assigned accounts.
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- Work closely with key partners to maintain a continuous flow of information specific to project status.
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- Proactively identify potential issues and/or opportunities.
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- Execute Life Cycle Management techniques to improve performance in strategic priorities.
Requirements
- Excellent customer service skills.
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- Strong time management abilities.
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- Strong positioning and negotiation skills.
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- Ability to build strong internal partnerships with sales, IT, contracts, and finance teams.
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- Experience using Salesforce for reporting and account management.
Nice-to-haves
- Experience in account management or customer service in a technology or telecommunications environment.
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- Familiarity with Life Cycle Management techniques.
Benefits
- Hybrid work environment with defined work location.
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- Opportunities for professional growth and development.
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