Program Mgr

POSITION SUMMARY: The Program Manager researches, plans, leads, develops and implements programs related to operations, quality, customer experience, and various process improvement initiatives. This role provides day-to-day tactical support as well as overall program development and strategy and oversight, including budget management. The Program Manager provides direction and interacts with various stakeholders and business partners including but not limited to Technology, Marketing, and team members from other FedEx operating companies. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Direct and manage program development and implementation, including budget planning and preparation, business requirements and measurement metrics
• Define project scope, goals and deliverables that support business goals in collaboration with cross-functional and cross-operating company teams
• Develop working plans and associated communication documents in collaboration with cross-functional and cross operating company teams
• Manage quality data and metrics collection, reporting and related actives
• Program management and development, including enhancements to customer experience and operational efficiency
• Use metrics to identify issues, make decisions, track improvements
• Present project updates and status to various stakeholders including Executive Management
• Assist Learning and Development to facilitate design and deployment of retail training programs
• Plan and engage various partners when necessary, including: Labor Management, Technology Integration, Asset Management, Standard and Procedures, Network Operations, Marketing
• Communicate with executive management and field management on project status, risks, opportunities, etc.
• Prepare high-level business presentations using MS PowerPoint, including usage of relevant data as appropriate
• Interact with and direct third-party vendors
• Develop and document business requirements, including possible system applications
• Deliver detailed in-store procedures to support programs
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• 5+ years’ experience in Program Management and/or execution
• Experience with Microsoft Office, including Word, Excel, and PowerPoint
• Experience with Microsoft Project and Business Objects preferred
• Experience with budget/cost development and management preferred
• Strong process orientation necessary to understand project impact on existing and emerging operational processes.
• Periodic travel may be required

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications: 5+ years' experience in Program Management and/or retail operations preferred. Shipping operations experience required. Focus on the returns, manage large return programs, streamline operations through process development and automation, developing KPI's and reporting Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job!