Implementation & Product Success Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Implementation & Product Success Manager will be responsible for driving the successful implementation and adoption of our Claims, Encounters, and Financials (CEF) solution within large-scale Medicaid programs. This individual will help lead complex, enterprise-level implementations, ensuring smooth deployments, customer alignment, and ongoing success. They will act as a strategic leader, fostering collaboration across internal teams and external stakeholders while maintaining a deep understanding of Medicaid. Your role in our mission Implementation & Onboarding • Partner on large-scale Medicaid implementation projects for our CEF solution, ensuring seamless deployment and integration. • Develop and manage project plans, timelines, and milestones to ensure successful execution and delivery. • Conduct in-depth discovery sessions to understand client business needs and translate them into actionable implementation strategies. • Provide hands-on product configuration, training, and support to help clients and internal teams. • Serve as the primary point of contact for Claims, Encounters, and Financials Product team during implementation, proactively identifying and addressing potential risks or challenges. • Act as a key resource and liaison between Product and Implementation teams. Product Success & Customer Engagement • Drive customer success by ensuring effective adoption, usage, and optimization of the CEF solution. • Monitor customer health, engagement, and system performance, proactively mitigating risks. • Conduct regular business reviews and success planning to align product capabilities with client objectives. • Establish strong relationships with customers, providing strategic guidance on best practices and industry trends. Cross-Functional Leadership & Continuous Improvement • Act as a trusted advisor and leader, ensuring alignment between customers, internal teams, and stakeholders. • Work closely with product management, engineering, implementation, and support teams to drive continuous improvements based on customer feedback. • Identify common implementation challenges and develop scalable solutions to improve for future delivery efficiency. What we're looking for • 5+ years of experience in Medicaid, healthcare IT, or government healthcare programs, with expertise in claims, encounters, and financials solutions. • Proven experience leading large-scale, enterprise-level implementations in a fast-paced, complex environment. • Strong project and product management skills, with the ability to juggle multiple implementations simultaneously. • Excellent communication, presentation, and leadership skills, with the ability to influence stakeholders and lead cross-functional teams. • Hands-on experience working with Medicaid Management Information Systems (MMIS), managed care organizations (MCOs), or state Medicaid agencies is highly preferred. • Strong understanding of Medicaid claims processing, encounter data submissions, and financial reporting. • Ability to analyze customer needs, develop strategic project plans & roadmaps, and drive execution. • Experience with SaaS products, enterprise COTS solutions, and cloud-based solutions. What you should expect in this role • Fully Remote Opportunity • Opportunities to travel through your work (0-10%) Note • Video cameras must be used during all interviews, as well as during the initial week of orientation. • The deadline to submit applications for this posting is 4/30/2025. The pay range for this position is $108,500.00 - $140,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Apply Job!