Experience Guide (Front Desk Receptionist)

Hiring PT or FT. Benefits: • Product discounts • Product and membership sales commission in addition to hourly pay • Free Massages based on tenure • Health, Dental, Vision and Life insurance for FT employees after 90 days • 401k Plan for FT employees after 1 year Position Requirements: • Must be detail-oriented and have ability to multi-task. • Ability to be efficient and productive in a fast-paced environment. • Must have enthusiasm and possess excellent customer service skills. • Must possess basic math and money handling skills. • Enjoy working with people and possess a friendly and outgoing personality. • Excellent communication, listening and computer skills. • Must be a team player.. The Experience Guide is responsible for the reception area and overall seamless daily operations of facility. Includes, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed. The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States. https://thenowmassage.com/ Duties and Responsibilities: • Provide top level guest service for all including internal guest service. • Know and be able to articulate The NOW mission. • Be on time for your shift. • Properly open and close boutique each day according to Standard. • Operating Procedures. • Accurately book, change and cancel massage appointments. • Acknowledge and greet everyone who enters and leaves. • Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges. Must have ability to sell memberships and retail products. • Utilize computers with skill and proficiency and only for business purposes. • Maintain cash register bank. • Answer the phone promptly and use the guest’s first name throughout the phone conversation. • Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available. • Maintain eye contact when addressing external and internal guests. • Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication. • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. • Maintain a clean; safe, fully stocked and well organized work area. • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. • Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation. • Regularly attend, participate in and support training and staff meetings. • Assist in all areas of operation as requested by management. • Communicate to management any and all occurrences involving staff or guests that require attention. The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The NOW offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has quickly become LA’s hottest new wellness destination for locals and globe-trotting influencers alike. The NOW is designed to serve as a sanctuary from the bustling city. Our aesthetic incorporates raw elements and natural materials to create a chic minimalist oasis. Interiors are inspired by nature. Natural wood surfaces and exposed beams are coupled with sheep skins and rawhides, cactus galleries and crystal grids. All the elements are aligned with nature and form the ultimate zen environment for optimum relaxation. The NOW’s menu was crafted with the individual in mind with fully customizable enhancements from our Deep Tissue add-on, to Calm Balm, to our wildcrafted Herbal Heat Therapy among others. Come in for a 25 minute massage after a long day or book that refreshing 80 minute deep tissue for some real you-time. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States. Restore Your Body. Reset Your Soul. Apply Job!