Front Desk Supervisor

JOB OVERVIEW: Provide timely and professional check-in/check-out services in accordance with established scripting and standards. .DUTIES & RESPONSIBILITIES: • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. • Up-sell rooms where possible to maximize hotel revenue. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. • Promote teamwork and quality service through daily communication and coordination with other departments. • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.) Qualifications and Requirements: High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Frequently standing up behind the desk and front office areas • Carrying or lifting items weighing up to 50 pounds • Handling objects, products and computer equipment • Use a keyboard to operate various property management and reservations systems, etc. Other: • Communication skills are utilized a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used. • May be required to work nights, weekends, and/or holidays. Apply Job!