Customer Service Team Lead - Remote

Description: • We are in search of a highly skilled and motivated Customer Service Team Lead. • This role is pivotal to the success of our company, serving as the primary management contact for our Customer Service Representatives and the initial point for client escalations. • It requires advanced problem-solving and critical thinking abilities beyond those of typical customer service positions. • The ideal candidate will possess exceptional attention to detail, patience, and multitasking capabilities. • As a Team Lead, you will be accountable for the success of your team and the overall Service department. • Our Team Leads wear many hats, seamlessly transitioning between roles as a coach, cheerleader, confidant, and manager. • If you are an adept problem solver who thrives in a challenging and dynamic environment, we would love to hear from you. Requirements: • Demonstrated ability to go above and beyond, looking out for everyone around them and driving team success. • Strong teaching, mentoring, and motivational skills to guide the team through both easy and challenging situations. • Goal-oriented and driven, with the ability to execute tasks efficiently. • A strategic thinker who seeks long-term improvements in customer service processes. • Willingness to challenge the status quo and implement positive change through new processes and programs. • Capable of having tough conversations, turning difficult discussions into opportunities for improvement. • Skilled in de-escalating tense situations with clients, exhibiting true patience and empathy. • Excellent communication skills, both verbal and written. • Proactive problem solver with outstanding critical thinking skills. • Ability to learn quickly and adapt to changing environments. • Willingness to seek answers and ask questions when needed. • Ability to work proactively both individually and in a team environment. • Genuine passion for delivering exceptional customer service with every interaction, actively seeking opportunities to provide positive, memorable experiences. • Listens carefully and thoughtfully, working collaboratively to assist others in need. • Exhibits a caring, positive, and cheerful attitude; is adaptable, positive, and supportive, even during stressful situations. • A self-directed learner with a commitment to continuous improvement. • Proficiency and fluency in speaking, understanding, reading, and writing English. • Must be able to type 50+ words per minute. Benefits: • Generous paid Holiday schedule with a paid Winter Holiday Shutdown week. • Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave. • Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP). • Matching 401(k) with immediate full vesting. • Employee Events Committee that plans fun in-person and virtual events. • On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit. • Internet & Gym Reimbursement! • Work computer equipment is provided to help you succeed :) Apply Job!