Retail Personal Banker I

Transforming Banking Experience We connect talented individuals to exciting opportunities. Take the next step in your banking career with Fifth Third Bank. About This Role: The Personal Banker I position provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as a member of the platform staff. By utilizing our consultative sales and service process, the banker will help customers understand and address their financial needs, providing solutions that span across their lifecycle. Risk Management: This role is responsible for managing risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The individual must be accountable for doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, this role achieves results by identifying, assessing, managing, monitoring, and reporting risks of all types. Key Responsibilities: • Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. • Utilize a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice. • Maintain working knowledge of products, services, and processes offered. • Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. • Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. • Provide customer support needed reinforcing the value of current and new technology. • Process teller transactions and adhere to balancing guidelines. • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Requirements: • High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. • Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. • Ability to professionally represent Fifth Third Bank in verbal and written communication. • Exhibits business acumen. • Demonstrated ability in making sound decisions. • This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions: • Normal office environment. • Extended viewing of computer screens. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. Apply Job!