Claim Handler Motor (MV) - Zurich Asuransi Indonesia

About the position With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Responsibilities • Document claims file by accurately capturing and updating claims data/information. , • Determine liability by gathering and analyzing relevant facts and determining policy coverage. , • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate. , • Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits. , • Assess damages & negotiate settlement of claim by establishing an appropriate negotiation strategy. , • Meet quality standards by following best practices. , • Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols. , • Align with the organization's Claims Vendor Management strategy. , • Ensure legal compliance by following laws and regulations and internal control requirements. , • Refer claim to subrogation and fraud teams. , • Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed. , • Understand the current industry trends and establish personal networks and participate in professional societies. , • Manage litigation by assigning counsel within the approved panel where applicable.

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