Bilingual Spanish/English Customer Service Representative Remote, Overnight

About the position The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-related issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively. Responsibilities • Provide timely and professional assistance to customers experiencing technical difficulties related to internet services. , • Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues. , • Offer step-by-step troubleshooting for internet and device-related problems. , • Use Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs). , • Access and update customer accounts using Sonar CRM and utilize networking tools for support. , • Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for complex troubleshooting. , • Participate in quality assurance activities to improve customer service. Requirements • Bilingual (Spanish/English) required. , • 3+ years of customer service experience, preferably in a call center. , • Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM). , • Strong written and verbal communication skills. , • Ability to work overnight shifts, weekends, and rotating schedules. Nice-to-haves Benefits • Paid training , • Temp-to-hire opportunity based on performance Apply Job!