Decoration Services Specialist

Description: Score Big as Our Decoration Service Specialist! Are you ready to join a winning team where exceptional service, teamwork, and precision are key to success? Do you thrive in a fast-paced environment where your skills and industry expertise can make a real impact? Join us and help create custom products that knock it out of the park for our customers in the promotional products and sporting goods industry! Why This Role is a Game-Changer:

• Growth Opportunities: Develop your expertise in sales support and account management while mastering the art of custom decoration and product management.
• Team Collaboration: Work alongside passionate professionals in Customer Service, Art, and Pre-Decoration Departments to deliver results our clients will love.
• Top-Tier Benefits: From employer-paid health insurance to state-of-the-art workspaces, we’re committed to your success and well-being.
• Customer Impact: Strengthen partnerships with resellers and ensure their success with our products and services.

What You’ll Do: Product Knowledge & Problem Resolution

• Master the ins and outs of Richardson product lines, including specifications and custom decoration options.
• Resolve customer issues with precision and efficiency, ensuring a seamless experience.
• Provide expert recommendations to help customers choose the best products for their needs.

Communication

• Maintain open and regular communication with dealers and distributors via email and phone.
• Keep customers informed with timely updates on orders, shipments, and any challenges that arise.
• Track and document all customer interactions for consistency and accountability.

Sales Order Management

• Coordinate and process orders from start to finish, managing inventory availability, pricing, lead times, and shipment tracking.
• Collaborate with internal teams to ensure accurate and on-time order fulfillment.
• Proactively communicate any potential delays or issues with accounts.

Collaboration

• Work closely with internal teams to maintain strong customer relationships and improve workflows.
• Contribute to team meetings with ideas for enhancing order processing and customer satisfaction.
• Support cross-departmental initiatives to streamline processes and optimize the customer experience.

Requirements: The MVP We’re Looking For: Industry Experience

• Required: 2-3 years in sales support or account management, ideally in the Promotional Products or Sporting Goods industry.
• Preferred: Familiarity with supply chains, production processes, and custom-decorated products.

Decoration and Customization Expertise

• Understanding of decoration methods like embroidery and screen printing.
• A detail-oriented eye for design to assist customers in making great customization choices.

Tech Proficiency

• Comfortable with Windows, Microsoft Office Suite, and CRM platforms like HubSpot.
• Organization & Problem-Solving Skills
• Ability to manage multiple customer accounts, deadlines, and priorities seamlessly.
• Resourceful problem-solver who can troubleshoot issues for both internal teams and customers.

Communication & Relationship Building

• Exceptional verbal and written communication skills to engage with a diverse range of customers.
• Proven ability to maintain strong relationships with clients and internal teams.

Attention to Detail

• Meticulous in reviewing customer specifications, customization requests, and pricing to avoid errors.

Adaptability & Goal-Oriented

• Thrive in a fast-paced environment, staying focused on long-term goals while navigating changing priorities.

What’s in It for You?

• Employer-paid health, dental, and vision insurance.
• Paid Time Off
• 401 K, Flexible Spending Account, Health Reimbursement Account
• Inclusion in company events via live stream.
• Seven paid holidays, free life insurance
• Access to company merchandise and perks.

Game Day Details:

• Job Type: Full-time
• Pay: Competitive, based on experience
• Schedule: Monday to Friday, 8-hour shifts (40 hours per week)

Ready to Join Our All-Star Team? If you’re a dynamic, results-driven individual with a passion for the promotional products or sporting goods industry, we’d love to hear from you! Don’t miss your chance to be part of a company that values your expertise, celebrates your successes, and supports your growth every step of the way. Apply today and help us deliver excellence to our customers—one order at a time! Apply Job!