Director of Retail Operations

ABOUT US

OLIPOP was founded in 2017 by Ben Goodwin and David Lester. Ben and David have been working together for nearly a decade to find accessible solutions to bring the benefits of digestive health to as many consumers as possible.  OLIPOP is a deliciously refreshing tonic that is crafted with prebiotics, botanicals, and natural plant fiber to support your microbiome and benefit digestive health. We're on a mission to provide an affordable, delicious alternative to soda that delivers leading-edge health benefits to mainstream consumers.

OUR TEAM

At Olipop our values lead the way we create our products, engage with each other, and interact with our community. While we’re invested in our product, we’re equally invested in personal development. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. Our team is also fully remote, requiring us to be resourceful, creative and collaborative to support our fast-moving business.

To best serve our diverse community of customers, we also seek to recruit and include people with a diversity of abilities, backgrounds, and cultures.

WHAT YOU’LL NEED

Working at a start-up can be as much a personal journey as it is a professional one. To succeed at a company like Olipop, you must be comfortable with failing, learning, and adapting. You need to be curious, optimistic, and able to find a way when it seems impossible. You must be confident enough to express your ideas but humble and open to learning from your experiences and from others. If this is the approach you take to life, then we’d love to hear from you.

Responsibilities

• Manages overall retail operations budget to plan.
• Triage customer retail issues and distribution opportunities working with 3P merchandising partners and sales account managers to maximize retail operations.
• Communicate competitive activity back to the organization re: assortment, pricing, shelving and promotion changes.
• Identify and partner with the marketing and sales ops team to develop retail operation tools needed to drive the business including but not limited to POS, demo/roadshow supplies, field applied IRCs and tear pads, and coolers.
• Manage, maintain and leverage CRM tool (Wiser).
• Monitor success of 3P and broker partners through 3P analysis report. Evaluate ROI and make necessary strategy changes as our needs change.
• 3rd Party Merchandising vendor training and management (Dirty Hands, Basemakers, Green Spoon, Advantage, Fresh Source).
• Aligning with the sales team and broker retail on account specific missions and selling priorities min. 30 days in advance of execution.
• Track and report speed to shelf on new items.
• Verify compliance on agreed upon shelf and merchandising price points, communicate discrepancies to the team
• Conduct monthly meetings with each third party partner, validating upcoming retail execution priorities for the next 60 days and reviewing scorecard results to track performance.
• Utilize existing and/or develop scorecards required to hold broker partners accountable to KPI metrics tied to the plan.
• Conduct brand training with 3P merch teams and brokers; conduct regular ride-alongs to monitor audit activity.
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the sales department.

Qualifications

• 7-10 years of sales operations experience in a CPG company
• Experience developing sales operations tools
• Strong written and verbal communication skills
• Excellent negotiation skills
• Prior key account experience strongly preferred
• Experience managing brokers and managing 3Ps
• Ability to work cross-functionally with internal departments such as sales, marketing, and finance as well as external partners
• Strong leadership skills and experience managing third-party partners
• Experience with Wiser or similar CRM system

Reports to: Vice President of Sales

Compensation: $150-160k base salary + bonus

We are proud to be an Equal Opportunity/Affirmative Action Employer.  Olipop does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see