Community Banking Officer (Central New York)

About the position The Community Banking Officer position at Tompkins Community Bank is a vital role that provides daily support to retail branches in Central New York. This position is hybrid, requiring three days in the office and two days of remote work. The officer will be responsible for addressing operational items such as branch balancing, staffing shortages, and compliance issues. The role involves direct interaction with branch personnel and customers, ensuring that all operational processes are running smoothly and efficiently. In this position, the officer will field questions from branch staff regarding policies, procedures, and teller discrepancies. They will assist in the wire approval process and work directly with customers to resolve any concerns that have been escalated to Branch Administration. The officer will also perform Branch Assessments to ensure that established policies and procedures are properly implemented and adhered to. This includes reviewing and monitoring compliance with regulations such as Reg CC and Reg D, as well as coordinating hiring and scheduling for on-call staff. The Community Banking Officer will balance general ledger accounts, maintain daily cash records, and monitor compliance matters, including interest rate adjustments and time deposit withdrawals. They will act as a liaison with armored carriers for cash deliveries and process invoices. Additionally, the officer will review Teller and CSR branch manuals and procedures, coordinate internal rate changes, and ensure adherence to laws and organizational policies designed to promote a harassment-free workplace. The role may also involve performing other related duties as assigned or directed. Responsibilities • Field questions from branch personnel concerning policy, procedures, teller differences, staffing etc. , • Assist in the wire approval process for branch personnel. , • Work directly with customers to resolve concerns elevated to Branch Administration. , • Perform Branch Assessments to ensure proper implementation and adherence to established policies and procedures. , • Review and monitor Reg CC & Reg D. , • Coordinate hiring, scheduling, vacation and other purposes for on-call staff. , • Conduct annual reviews as required. , • Balance GL's including Teller Cash, Currency Shipped, On-line Account Opening, Teller Daily Balancing, and Teller Truncated Transactions. , • Maintain daily cash records as follows: Balance general ledger accounts of teller cash and assist in proper disposition of differences. , • Monitor other compliance matters, including Interest Rate adjustments and Time Deposit withdrawals. , • Coordinate paperwork for compliance exams. , • Work as liaison with armored carrier for branch cash deliveries. , • Process invoices. , • Review Teller and CSR branch manuals and procedures. , • Coordinate rate changes internally and update Rate Watch. , • Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace. , • Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company's compliance with all regulatory requirements; ensure that branch staff adhere to the same. , • Perform other related duties as assigned or directed. Requirements • A High School Diploma , • Minimum of three (3) years' experience in related retail banking. , • Experience using Microsoft Word and Microsoft Excel. , • Excellent verbal and written communication skills. Nice-to-haves Benefits • Medical , • Dental , • Vision , • 401(k) Match , • Profit Sharing , • Paid Time Off , • 11 Holidays , • Tuition Reimbursement , • Free Parking throughout Tompkins Community Bank , • Employee Referrals Apply Job!