Homesite Bilingual Customer Service Representative (Remote)

About the position In this experienced level role, you will serve as the first contact for Homesite-CONNECT customers, including advisors, clients, and relationship partners, addressing service issues, requests, procedures, and account information. The position emphasizes exceptional customer service, conflict resolution, and a results-driven approach, all while maintaining a growth mindset. This role is primarily home-based, with occasional travel to office locations for team meetings and events. Responsibilities • Act as the first contact for Homesite-CONNECT customers for service issues and requests. , • Communicate directly with customers to research questions and resolve issues over the phone. , • Open issue resolution cases and resolve higher-level problems as needed. , • Gather and enter relevant information to ensure prompt resolution of customer inquiries. , • Educate clients and advisors on newly enacted services and procedures to facilitate efficient self-service. , • Troubleshoot simple usability issues raised by customers and refer complex issues to appropriate service partners. Requirements • Demonstrated experience providing customer-focused solutions or support. , • Strong written and spoken communication skills in English and Spanish. , • Ability to manage multiple priorities in a fast-paced environment. , • Experience troubleshooting and resolving issues. Nice-to-haves • Experience in a home-based work environment. , • Familiarity with insurance policies and procedures. Benefits • Comprehensive medical, dental, and vision benefits. , • 401(k) contribution and pension plan. , • Annual incentive program. , • 9 paid holidays and 23 days of paid time off annually. , • Student loan repayment program. , • Paid family leave. Apply Job!