Accounts Receivable Specialist-REMOTE

Job Summary: Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers. Essential Functions: • Provide customer and sales partner service, resolving payment collection challenges. • Respond to inquiries from customers and sales partners and communicate regarding unpaid accounts. • Maintain detailed account notes in A/R Automation related to invoice collection. • Report on past-due accounts/invoices to management upon request. • Review account notes for unpaid invoices following established collection procedures. • Manage a special exception listing for sales partner/customer matters outside standard collection procedures. • Prepare statements and special letters upon customer/sales partner request. • Generate collection letters and make calls to address overdue balances. • Determine adjustments or write-offs within authority through A/R maintenance. • Prepare credit memos for proposed adjustments and perform related data entry. • Complete requests for credits and rebills, maintaining detailed account notes. • Accept credit card payments via phone and issue receipts. • Research payment disputes to ensure proper application per guidelines. • Coordinate with Finance to verify customer tax-exempt information. • Issue revised invoices and credit notes, acknowledge payments. • Research unidentified checks, handle overpayments, and process refund check requests. • Outline detailed actions taken and provide a plan for collecting outstanding balances. • Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances. • Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection. • Adjust sales partner commissions based on factors affecting order value reduction. • Perform other related duties as assigned. Education and Experience: • Specialized knowledge of credit and collection procedures. • One to two years of customer relations and/or collection experience, preferably with accounting experience. • Experience with SAP preferred Competencies/Skills: • Proficiency in basic Microsoft Office tools. • Strong oral and written communication skills. • Advanced mathematical abilities. • Effective customer relations skills. Physical, Mental and Environmental Requirements: • Prolonged periods of deskwork and computer use. • Ability to concentrate for extended periods and manage multiple tasks effectively. • Work primarily indoors in a typical office environment, utilizing standard office equipment. • Interaction with team members and customers in person, via phone, or email. Certification Requirement: Industry certification at the CAS (Certified Advertising Specialist) level. Supervisor Responsibilities: None Apply Job!