Remote Live Chat Agent

This a Full Remote job, the offer is available from: United States Key Responsibilities: • Handling customer queries on Web Chat, E-mails and Social Media • Educate current and potential customers with product and service information • Maintain accurate customer records • Identify and escalate priority issues to the Team Leader and Ops Team • Actively participate in team meetings Key Performance Indicators: • Handle all queries in a polite, professional manner • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution • Educate customers on services and processes • Escalate any issues to the Team Leader • Achieve agreed KPIs and Objectives • Adhere strictly to shift schedules • Adhere to laid down internal policies, procedures and processes • Work collaboratively with the team Qualifications • A Bachelors degree from any stream if a Fresher • Minimum HSC with a minimum of 1 year of relevant experience • Passionate about customer care • Good typing skill • Fluent in written and spoken English • Able to work well under pressure and under minimum supervision • A fast learner who is able to work with set targets • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information • IT Asset provided • 5 Days working • Health and vision Insurance • Annual Bonus • Night Shift Allowance • Overtime Payment • Referral Hire Bonus • Team Outings • Education allowance (Training courses, Udemy, Coursera, etc.) • Job Location: Remote This offer from "Jiffy Lube International" has been enriched by Jobgether.com and got a 78% flex score. Apply Job!