Call Center Representative-Patient Services-Work At Home

Employer Industry: Healthcare Services Why Consider This Job Opportunity • Salary up to $21.48 • Comprehensive benefits package including medical, dental, vision, and paid time off • Access to a robust wellness program with free gym access, nutrition coaching, and wellness challenges • Opportunities for career advancement within a large, established healthcare organization • Work remotely with flexibility in scheduling • Join a mission-driven organization committed to improving community health What To Expect (Job Responsibilities) • Provide customer service to patients regarding scheduling appointments, referrals, and maintaining patient demographics • Respond to inquiries from members and providers about insurance benefits, eligibility, and coverage • Maintain positive relationships with customers and act as a patient advocate • Participate in outreach events including health fairs and enrollment fairs to promote services • Assist in documenting processes and identifying improvements for enhanced service delivery What Is Required (Qualifications) • High school diploma and 1-3 years of office/business experience; call center experience preferred • Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders • Proficiency in organizational skills and report analysis using tools like Excel and Access • Knowledge of reimbursement methodologies such as DRG and Fee schedules • Ability to meet department metrics and attendance guidelines How To Stand Out (Preferred Qualifications) • Experience in claims processing within managed care environments • Familiarity with customer service metrics and performance standards • Demonstrated ability to conduct root cause analysis and improve service processes • Previous involvement in outreach or community engagement activities • Understanding of healthcare policies and procedures #HealthcareJobs #CustomerService #RemoteWork #CareerGrowth #WellnessProgram Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!