Remote Customer Service Representative

HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands. We?re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests. About the role ? We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients ? Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus ? You will work within client?s platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required) ? You will work to answer customer service tickets in a timely fashion but not sacrifice on quality ? Some basic administrative tasks may be required depending on the client ? Reliable internet required What we look for ?... Excellent English is required and tested with writing samples that may also be shared with the client ? Some experience in customer facing roles (not required to be customer service specifically) ? Interest in the e-commerce space ? Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc.. ? Attention to detail is required ? Ability to relate with people and be empathetic ? Able to remain calm in the chance that a customer is disgruntled and unhappy ? Able to work within US timezones (PST, CST, EST) What we offer ? Remote role that can be completed nearly anywhere as long as you have a reliable internet connection ? Starting salary of $10 per hour for full time work (Some part time roles may be available) ? Training on customer service platforms like Shopify and various other help desks ? Work closely with Founders and successful entrepreneurs ? Paid time off Apply Job!