[Remote] Head of Operations & Automation

Note: The job is a remote job and is open to candidates in USA. Lime Technology, Inc., creators of Unraid OS, is seeking a Head of Operations & Automation to design and improve operational systems that support their growth. This role involves cross-functional collaboration, enhancing workflows, and implementing AI automation to streamline processes across various departments.

Responsibilities

• Designing clear intake processes for requests, projects, and cross-functional initiatives
• Creating repeatable handoff systems between departments
• Improving release readiness and launch coordination
• Helping define ownership, next steps, blockers, and communication pathways for active projects
• Supporting retrospectives and follow-through after major releases, projects, or operational changes
• Creating documentation that helps a remote team operate with less reliance on verbal handoff
• Improving the way our internal communication and work systems connect
• Creating clearer visibility into project status, blockers, and release readiness
• Supporting product and engineering operating cadences
• Helping ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches
• Building systems that allow technical work to translate into clear cross-functional updates
• Identifying where AI and automation can reduce repetitive coordination work
• Building or supporting tools such as: AI-assisted release note drafting, Daily or weekly project status summaries from tools like Linear, GitHub, or Asana, Meeting-to-action-item workflows, Partner or support request triage, Internal tools that surface blockers, patterns, or follow-up items, Agents that help teams stay aligned without adding more meetings
• Evaluating and recommending AI tools
• Helping consolidate overlapping tools or workflows
• Supporting internal guidelines for responsible AI use
• Helping department heads identify practical, high-ROI AI use cases
• Building repeatable patterns so AI adoption does not depend on each department figuring it out alone
• Meeting every department lead and key team member, with a focus on understanding how each person works, what they own, and where the friction points are
• Getting oriented on our current tools, systems, and workflows across Product, Engineering, QA, Support, Marketing, Partnerships, and Finance
• Learning our company history, where we are today, and where we are headed across product, partnerships, and market expansion
• Beginning to develop a clear picture of the gaps and opportunities you are positioned to address
• Spending meaningful time with our Director Of Product And Engineering Team learning how our release cycles work from the inside, including how work is scoped, tracked, built, tested, and shipped
• Identifying where our current engineering and product workflows break down or create confusion for other departments
• Understanding how Support, Marketing, Partnerships, and Documentation currently get the information they need before and after launches, and where that falls short
• Developing a grounded point of view on where to focus first and a concrete plan for the improvements you want to make

Skills

• 5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role
• Experience working inside a software product company
• Experience working remotely
• Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows
• Experience building or implementing internal tools, automations, or LLM-based workflows
• Strong written communication skills, especially in a remote environment
• Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy
• Sound judgment about when to escalate, when to solve directly, and when to simplify
• A bias toward follow-through, documentation, and closing loops
• Comfort working in a small company where people wear multiple hats
• Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possible
• Technical means that you can engage credibly with product and engineering teams while also building practical internal systems yourself
• Experience at a small or scaling software company
• Experience working in a fully remote company
• Experience with product-led, community-driven, open-source, developer-focused, or infrastructure-adjacent products
• Familiarity with Unraid, Docker, virtualization, NAS, Linux, homelab communities, or enthusiast technical communities
• Experience introducing operating cadences, project health reporting, retrospectives, or release workflows
• Experience helping teams adopt AI tools in a thoughtful and responsible way

Benefits

• Annual bonus
• Annual profit sharing
• Up to 6% 401(k) match
• 100% medical coverage for employees and 50% coverage for dependents
• 100% dental and vision coverage for employees and dependents
• Annual employee wellness budget
• 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays
• Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire.
• Free access to a team mentor
• Reimbursement for online or in-person professional development training
• Annual home office budget
• Annual spring and fall staff offsites
• Available after completion of the 90-day introductory period.

Company Overview