[Remote] Manager, Resident Consultants

Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve their operations. The Manager of Resident Consultants will lead a team to ensure ongoing success for enterprise customers by advising them on leveraging the platform effectively and driving customer satisfaction through strategic leadership.

Responsibilities

• Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services
• Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service
• Find and grow the next generation of Resident Consultants at Samsara
• Keep executives informed of progress and advocate for change when needed
• Lead from the front with a willingness to get your hands dirty
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, and lead an inclusive, engaged, and high-performing team

Skills

• 8+ years in Customer Success, account management, or consulting
• 3+ years in management positions, including recruiting and retaining top talent
• Experience with $1M+ ACV customers
• Experience with Enterprise SaaS
• Ability to travel within the United States for customer meetings and events (up to 25%)
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
• Solutions-focused with strong problem-solving skills and a bias for action
• Ability to think big while also executing with excellence
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​
• Bachelor's degree from a 4-year institution
• Led a team where each team member managed a portfolio of 8-20 accounts
• Experience using Gainsight
• Passion for going above and beyond the call of duty for their customers and team members
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies
• Strong program management experience
• Strategic consulting experience

Benefits

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles) in a high-growth public company
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans
• Flexible working model
• Offices open for those who prefer to work in-person
• Support remote work where it aligns with our operational requirements
• Reasonable accommodations throughout the recruiting process for qualified persons with disabilities

Company Overview