[Remote] Regional Director, Operations

Note: The job is a remote job and is open to candidates in USA. Hopscotch Primary Care is dedicated to transforming healthcare in rural America by providing high-quality primary care tailored to meet patient needs. The Director, Regional Operations will oversee the performance and culture of clinics in Western North Carolina, focusing on clinical outcomes, patient experience, and team engagement.

Responsibilities

• Own performance across clinical quality, patient experience, growth, profitability, and team engagement for a multi-site region
• Build and sustain a high-performing, patient-centered culture aligned with Hopscotch values and the communities we serve
• Lead, coach, and develop Care Center Managers as strong operational and people leaders
• Ensure clear expectations, accountability, and support for clinic-level teams
• Regularly review clinic and regional performance, identify trends and gaps, and lead targeted improvement plans
• Lead onboarding, integration, and change management for newly acquired or de novo clinics
• Collaborate with Population Health, Finance, Central Operations, Growth, and People Operations to execute against shared priorities
• In close partnership with the Growth team, design and execute clinic-level and regional growth strategies

Skills

• 5+ years of leadership experience in healthcare or a comparable service‑driven environment; multi‑site experience strongly preferred
• Bachelor's degree required
• Ability to travel throughout the region (typically 3–4 days per week, with same‑day return)
• Proven ability to lead teams through change while delivering results
• Comfort operating with ambiguity and building structure in fast‑moving environments
• Strong analytical and communication skills, grounded in data and action
• A genuine commitment to improving care delivery in underserved or rural communities

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