Remote Customer Service & Data Entry Representative – Claims Coordination Support – Full‑Time, Flexible Hours, 100% Virtual

About arenaflex – Innovating the Claims Experience

arenaflex is a forward‑thinking leader in the insurance and claims management industry, dedicated to delivering seamless, technology‑driven solutions that empower both customers and internal teams. Our mission is to simplify complex claim processes, reduce turnaround times, and enhance satisfaction for policyholders across the United States. As a fully remote‑first organization, arenaflex embraces a culture of flexibility, collaboration, and continuous improvement, providing every employee with the tools, training, and support needed to thrive in a dynamic digital environment.

Why This Role Matters

The Customer Service & Data Entry Representative is a critical bridge between claimants, internal adjusters, and the sophisticated claims management platforms that power arenaflex’s operations. By accurately entering claim data, following up on missing information, and ensuring invoice integrity, you will directly influence the speed and quality of claim resolutions, helping arenaflex maintain its reputation for excellence and reliability.

Key Responsibilities

Data Entry & System Management

• Enter claim details, policy information, and supporting documentation into arenaflex’s claims management system with a focus on speed and precision.
• Validate data for completeness, consistency, and compliance with internal standards and regulatory requirements.
• Maintain organized electronic records, ensuring easy retrieval for auditors and senior staff.

Claims Coordination & Follow‑Up

• Proactively identify missing or incomplete claim elements and communicate with claimants, agents, and internal teams to obtain necessary information.
• Track the status of each claim, updating stakeholders on progress and anticipated timelines.
• Escalate complex or time‑sensitive issues to senior coordinators while providing clear, concise summaries of the situation.

Invoice Review & Financial Accuracy

• Examine invoices related to claim settlements, verifying that amounts, dates, and service codes align with policy terms.
• Collaborate with the finance department to resolve discrepancies and ensure accurate payment processing.
• Generate periodic reports that summarize invoice activity, highlighting trends or anomalies for management review.

Reporting & Analytics Support

• Compile and format data extracts from the claims system to support internal reporting, performance dashboards, and regulatory filings.
• Assist the analytics team in preparing data sets for deeper trend analysis, helping arenaflex identify opportunities for process improvement.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework in business administration, finance, or related fields is a plus.
• Experience: 6 months to 1 year of professional experience in a customer service, data entry, or administrative role, preferably within an insurance or financial services environment.
• Technical Skills: Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and the ability to quickly learn proprietary claims management platforms.
• Typing Speed: Minimum 40 words per minute with a high degree of accuracy.
• Attention to Detail: Demonstrated ability to spot inconsistencies, errors, or missing information and take corrective action.
• Communication: Strong written and verbal communication skills, with the capacity to convey complex information clearly and courteously.
• Eligibility: Must be at least 18 years old, possess unrestricted work authorization in the United States, and be willing to undergo a background investigation.

Preferred Qualifications & Additional Skills

• Experience with claims processing, insurance terminology, or risk assessment.
• Familiarity with customer relationship management (CRM) tools or ticketing systems.
• Basic understanding of accounting principles and invoice reconciliation.
• Ability to work independently in a remote setting while maintaining high productivity.
• Demonstrated problem‑solving mindset and willingness to suggest process enhancements.
• Multilingual abilities, especially in Spanish, to support a diverse claimant base.

Core Competencies for Success

• Organizational Excellence: Ability to manage multiple claim files simultaneously without sacrificing quality.
• Time Management: Prioritize tasks effectively, meet deadlines, and adapt to shifting priorities in a fast‑paced environment.
• Customer‑Centric Attitude: Empathy and patience when interacting with claimants, ensuring they feel heard and supported.
• Tech Savvy: Comfort navigating cloud‑based platforms, troubleshooting basic technical issues, and adopting new software tools.
• Team Collaboration: Work closely with adjusters, finance specialists, and senior leadership to achieve shared goals.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in employee development. As a Remote Customer Service & Data Entry Representative, you will have access to:

• Structured onboarding programs that cover claims fundamentals, system navigation, and compliance standards.
• Ongoing virtual training workshops on advanced data analytics, customer experience best practices, and emerging insurance technologies.
• Mentorship from seasoned claims professionals who can guide your career trajectory toward roles such as Claims Analyst, Claims Coordinator, or Operations Supervisor.
• Tuition reimbursement and educational expense programs for certifications like Certified Claims Professional (CCP) or Certified Customer Service Professional (CCSP).
• Opportunities to participate in cross‑functional projects, giving you exposure to finance, IT, and product development teams.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from any location with a reliable high‑speed internet connection. arenaflex provides a supportive, inclusive, and collaborative culture that values:

• Diversity & Inclusion: A workplace where every voice is respected, and diverse perspectives drive innovation.
• Flexibility: Adjustable work schedules that accommodate personal commitments while meeting business needs.
• Well‑Being: Access to an Employee Assistance Program (EAP), mental health resources, and wellness challenges.
• Recognition: Regular acknowledgment of achievements through peer‑to‑peer awards, performance bonuses, and public shout‑outs.
• Community Impact: Volunteer initiatives and matching gift programs that enable you to give back to causes you care about.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package complemented by a comprehensive benefits suite, including:

• Medical, dental, and vision insurance options with employer contributions.
• Life and accidental death & dismemberment (AD&D) coverage.
• 401(k) retirement plan with company match.
• Employee Stock Purchase Plan (ESPP) allowing you to invest in arenaflex’s future.
• Flexible paid time off (PTO) and holiday calendar.
• Remote work stipend for home office equipment and internet expenses.
• Professional development budget for courses, conferences, and certifications.
• Employee assistance program, counseling services, and wellness resources.
• Matching gift program to amplify charitable contributions.

Equal Opportunity & Accommodation Statement

arenaflex is committed to creating an environment of equal opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities, unless doing so would cause undue hardship to the organization.

How to Apply

If you are detail‑oriented, thrive in a remote setting, and are eager to contribute to a leading claims organization, we invite you to submit your application and resume through the link below. Join arenaflex and become part of a team that values precision, empathy, and continuous growth.

Apply Job!

Take the Next Step

At arenaflex, your work directly impacts the lives of thousands of claimants seeking timely assistance. By ensuring accurate data entry and proactive communication, you help us deliver on our promise of fast, fair, and transparent claim resolutions. We look forward to welcoming a dedicated professional who shares our commitment to excellence and innovation.