Strategic Customer Account Manager – arenaflex Partner (Orlando, FL) – Beverage & Consumer Goods Account Leadership

About arenaflex

arenaflex is a family‑owned, independent beverage bottler and a market leader in the southeastern United States. With a portfolio that spans more than 600 iconic brands—including sparkling soft drinks, energy beverages, and sports hydration products—arenaflex delivers innovative, high‑quality products to millions of consumers every day. Recognized as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal, arenaflex prides itself on a culture built on trust, integrity, and relentless execution.

Why Join arenaflex?

At arenaflex, you will be part of a dynamic team that blends entrepreneurial spirit with the resources of a major industry player. Our Total Rewards Program supports your health, financial security, and professional growth, offering:

• Comprehensive wellness benefits – medical, dental, vision, and supplemental life insurance.
• 401(k) with generous company match to help you build a secure future.
• Paid time off – three weeks of vacation plus 11 company‑paid holidays.
• Tuition reimbursement for continued education and skill development.
• Employee Assistance Program (EAP) for personal and professional support.
• Competitive base salary and performance‑based incentives.

Position Overview

arenaflex is seeking a results‑driven Customer Account Manager (CAM) to lead the partnership with one of our marquee clients, arenaflex. Based in Orlando, FL, you will own the full lifecycle of the account—strategic planning, execution, analysis, and continuous improvement—ensuring that both arenaflex and the client achieve their revenue, volume, and brand objectives.

Key Responsibilities

• Strategic Business Planning: Design and implement a customized annual business plan that aligns the client’s critical needs with arenaflex’s profit and volume targets.
• Pricing & Packaging Strategy: Collaborate with the client and internal channel partners to develop a yearly price‑package roadmap that drives mutual growth.
• Cross‑Functional Collaboration: Partner with Product, Marketing, Finance, and Category Management teams to create promotional programs that accelerate incremental sales and exceed performance metrics.
• Post‑Promotion Analysis: Conduct rigorous post‑campaign reviews, measuring lift, ROI, and consumer response, then adjust future plans accordingly.
• Marketing Execution: Lead the sell‑in of local, regional, and national marketing initiatives, ensuring seamless rollout across all distribution channels.
• Client Relationship Management: Serve as the subject‑matter expert for the assigned client, maintaining weekly communication with frontline sales managers, discussing promotional calendars, display commitments, and goal alignment.
• Insight‑Driven Action: Work closely with Category Management to translate market and consumer insights into actionable tactics that influence buying patterns.
• Contract Negotiation: Negotiate new agreements and renew existing contracts, balancing profitability with client satisfaction.
• Forecast Management: Oversee client/channel forecasts, aligning them with market trends while mitigating supply‑chain risks.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum of 5 years’ experience in the consumer goods or beverage industry, with a proven track record of managing multiple key accounts.
• Hands‑on experience with Nielsen, IRI, or other syndicated data platforms to drive insight‑based decisions.
• Demonstrated success in developing and executing annual business plans and pricing strategies for retail customers.
• Strategic selling, conceptual selling, and account management expertise.
• Deep knowledge of the beverage sector, including trends in FSOP (Food Service on Premise) and DSD (Direct Store Delivery).
• Strong customer focus with the ability to influence and negotiate at senior retail levels.
• Bilingual proficiency (Spanish/English) is preferred but not required.

Preferred Skills & Competencies

• Communication Excellence: Superior listening, speaking, writing, and inquiry skills to build trust and convey complex ideas clearly.
• Analytical Acumen: Ability to dissect data, identify patterns, and recommend actionable solutions.
• Negotiation & Collaboration: Proven ability to reach win‑win agreements while fostering strong internal partnerships.
• Category Management Experience: Prior exposure to category planning, assortment optimization, and shopper insights.
• Adaptability: Thrive in a fast‑paced, ever‑changing environment, acting as a change agent who drives continuous improvement.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Customer Account Manager, you will have access to:

• Leadership development programs that prepare you for senior commercial roles.
• Mentorship from seasoned executives who have built award‑winning brands.
• Cross‑functional project opportunities that broaden your skill set across marketing, finance, and supply chain.
• Industry conferences and certifications (e.g., Certified Professional Sales Leader, Category Management Institute).

Work Environment & Culture

Our Orlando office blends collaborative open‑space work areas with quiet zones for focused work. The culture at arenaflex is built on:

• Integrity: Every decision is grounded in honesty and ethical conduct.
• Innovation: We encourage creative problem‑solving and reward ideas that move the business forward.
• Teamwork: Success is shared; we celebrate wins together and support each other through challenges.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive better outcomes.

Compensation, Perks & Benefits

While specific salary ranges are market‑based, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with experience and market benchmarks.
• Performance‑based bonuses tied to account growth and profitability.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match, life insurance, and disability protection.
• Generous paid time off, holidays, and flexible work arrangements.
• Employee assistance programs, wellness initiatives, and tuition reimbursement.

Equal Opportunity Employer

arenaflex is committed to creating a diverse workforce and is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.

How to Apply

If you are a strategic thinker with a passion for building lasting client relationships and driving measurable business results, we want to hear from you. Click the link below to submit your application and start your next career chapter with arenaflex.

Apply Now

Join arenaflex – Where Your Ambition Meets Opportunity

At arenaflex, your success is our success. Bring your expertise, energy, and entrepreneurial spirit, and together we’ll shape the future of the beverage industry.