Arenaflex Data Entry & Call Support Specialist – Customer Assistance, SAP Ariba & PeopleSoft – $32/hr Part‑Time

About arenaflex – A Global Retail Innovator

arenaflex is one of the world’s largest retailers, operating in more than a dozen countries and serving millions of members every day. Recognized repeatedly by industry analysts, Forbes, Bloomberg and other leading publications, arenaflex is celebrated for its employee‑first culture, community involvement, and relentless focus on delivering value to both customers and partners. Our technology division, arenaflex IT, powers the digital backbone that enables seamless shopping experiences, efficient supply‑chain operations, and data‑driven decision making across the enterprise.

Why This Role Matters

As a Data Entry & Call Support Specialist you will be the critical bridge between our internal business teams and the technology platforms that keep arenaflex running smoothly. You will translate business needs into clear system requirements, ensure data integrity across SAP Ariba and PeopleSoft, and provide top‑tier customer assistance through phone and email channels. This is a part‑time position offering a competitive rate of $32 per hour, perfect for professionals seeking flexibility while making a tangible impact on a global brand.

Key Responsibilities

• Gather and analyze functional requirements from business stakeholders, translating them into detailed technical specifications for SAP Ariba and PeopleSoft.
• Perform comprehensive system and data analysis, identifying gaps, inconsistencies, and opportunities for process improvement.
• Collaborate with vendors and internal development teams to resolve technical issues, contribute to solution design, and support implementation activities.
• Create and maintain functional documentation, including UI/UX requirements, data flow diagrams, and test cases.
• Develop, execute, and document testing protocols—unit, integration, and system testing—to validate that solutions meet business expectations.
• Provide high‑quality call support and customer assistance, handling inquiries, troubleshooting issues, and delivering timely resolutions.
• Assist in the design and configuration of SAP Ariba and PeopleSoft modules, ensuring alignment with procurement, spend analysis, and supplier management processes.
• Mentor and coach business users on best practices for data entry, system navigation, and change management.
• Monitor and enforce adherence to industry standards, internal policies, and governance frameworks.
• Continuously stay abreast of emerging trends in enterprise resource planning (ERP), procurement technology, and data analytics to recommend innovative solutions.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: Minimum 2 years of hands‑on experience with SAP Ariba, and at least 3 years of functional analysis or data analysis experience.
• Proven ability to interpret complex business processes and translate them into clear technical requirements.
• Strong analytical mindset with excellent problem‑solving skills and a detail‑oriented approach.
• Exceptional verbal and written communication abilities, capable of interacting with stakeholders at all organizational levels.
• Demonstrated track record of delivering projects on time in fast‑paced, agile environments.
• Ability to work independently while also thriving in collaborative, cross‑functional teams.

Preferred Qualifications

• Experience with additional ERP platforms (e.g., SAP S/4HANA, Oracle, Microsoft Dynamics).
• Familiarity with arenaflex‑specific business processes such as procurement, supplier onboarding, and spend analysis.
• Knowledge of ServiceNow, especially the Carts+ Portfolio and Program Management module.
• Proficiency with Google Workspace tools (Gmail, Sheets, Docs, Slides) for documentation and collaboration.
• Previous exposure to a dynamic, high‑growth retail technology environment.

Core Skills & Competencies

• Technical Acumen: Deep understanding of SAP Ariba and PeopleSoft configuration, data modeling, and integration concepts.
• Customer Service Excellence: Ability to deliver empathetic, solution‑focused support over the phone and via email.
• Documentation & Presentation: Strong written communication skills for creating clear, concise functional specifications and user guides.
• Project Management: Experience coordinating tasks, tracking deliverables, and managing stakeholder expectations.
• Analytical Thinking: Ability to dissect complex processes, identify root causes, and propose actionable improvements.
• Collaboration: Comfortable working with both technical and non‑technical teams, fostering a culture of shared ownership.
• Adaptability: Thrive in a rapidly evolving environment, quickly learning new tools and adjusting to shifting priorities.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a member of our IT team, you will have access to:

• Structured mentorship programs pairing you with senior analysts and architects.
• Continuous learning platforms offering courses on advanced SAP modules, data analytics, and emerging technologies.
• Opportunities to work on cross‑functional projects that broaden your exposure to supply‑chain, finance, and customer experience initiatives.
• Clear career pathways toward senior functional analyst, solution architect, or product manager roles within arenaflex’s global technology organization.

Work Environment & Culture at arenaflex

Our culture is built on respect, inclusion, and a shared commitment to excellence. arenaflex fosters a collaborative atmosphere where ideas are welcomed, and every employee is encouraged to contribute to the company’s success. Key cultural pillars include:

• Employee‑First Philosophy: Competitive compensation, generous benefits, and a supportive work‑life balance.
• Community Engagement: Volunteer programs and charitable initiatives that empower employees to give back.
• Innovation Mindset: A “test‑and‑learn” approach that encourages experimentation and continuous improvement.
• Diversity & Inclusion: A workplace where diverse perspectives are celebrated and all voices are heard.

Compensation, Perks & Benefits

While the hourly rate for this part‑time role is $32, arenaflex offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans with flexible spending options.
• Retirement savings plans (401(k)) with company matching contributions.
• Paid time off, including vacation, holidays, and sick leave.
• Employee Stock Purchase Plan (ESPP) allowing you to purchase arenaflex shares at a discounted rate.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) providing counseling and support services.
• Tuition reimbursement and professional development stipends.
• Access to on‑site wellness resources, fitness centers, and employee discount programs.

How to Apply

If you are passionate about data integrity, love helping customers, and want to grow your career within a globally recognized retailer, arenaflex wants to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity.

Apply Now – Join arenaflex Today!

Closing Statement

arenaflex is more than a retailer; we are a community of innovators, problem‑solvers, and dedicated professionals who believe that great people make great businesses. This Data Entry & Call Support role offers you the chance to make a real difference, develop valuable skills, and be part of a forward‑thinking organization that values your contributions. Take the next step in your career—apply today and help shape the future of retail technology with arenaflex.