Customer Service & Phone Order Specialist – Part‑Time Catering & Take‑Out Operations at arenaflex
Why arenaflex?
At arenaflex we believe that great food brings people together, and that exceptional service turns a simple meal into a memorable experience. For more than 75 years, our beloved restaurant has been a cornerstone of the community, serving families, celebrations, and everyday cravings with the same dedication and warmth. As we continue to grow, we are looking for enthusiastic, people‑oriented individuals to join our team and help our guests plan unforgettable events through our catering and take‑out services.
Position Overview
We are seeking a friendly, reliable, and outgoing Phone Order Taker / Customer Service Specialist to become the voice of arenaflex. This part‑time role is perfect for retirees, stay‑at‑home parents, high‑school or college students, or anyone who loves food, enjoys conversation, and thrives in a fast‑paced environment. You will assist customers in planning parties, taking phone and face‑to‑face orders, and ensuring every interaction reflects the high standards of arenaflex.
Key Responsibilities
- Answer incoming calls promptly with a warm, courteous greeting.
- Guide customers through the catering menu, asking probing questions to uncover their needs and preferences.
- Provide accurate menu information, suggest complementary items, and upsell where appropriate.
- Enter orders into the system with precision, confirming details such as date, time, quantity, and special instructions.
- Coordinate delivery logistics with drivers, ensuring timely and correct fulfillment.
- Handle in‑person orders at the counter, maintaining the same level of professionalism and attentiveness.
- Assist with daily operational tasks, including order preparation checklists, inventory updates, and sanitation checks.
- Maintain a solid understanding of food safety regulations; optional Board of Health training is offered.
- Resolve customer inquiries or concerns quickly, turning potential issues into positive experiences.
- Collaborate with kitchen staff and management to guarantee seamless service during peak periods.
Essential Qualifications
- Minimum of one year experience in a restaurant setting, customer service, or telephone sales.
- Demonstrated ability to communicate clearly and enthusiastically over the phone.
- Strong organizational skills with an eye for detail when entering orders.
- Reliability and punctuality – a “can‑do” attitude and a smile are non‑negotiable.
- Comfortable working both independently and as part of a team.
- Basic math proficiency for order calculations and cash handling.
Preferred Qualifications
- Previous experience in catering sales or event planning.
- Familiarity with point‑of‑sale (POS) systems and order‑management software.
- Knowledge of food safety standards; willingness to attend Board of Health classes if needed.
- Multilingual abilities, especially Spanish, to serve a diverse customer base.
Core Skills & Competencies
- Communication: Clear, friendly, and persuasive phone manner.
- Customer Focus: Ability to anticipate needs and exceed expectations.
- Problem‑Solving: Quick thinking to address issues and provide solutions.
- Teamwork: Collaborative spirit that supports kitchen and delivery staff.
- Time Management: Efficiently juggle multiple orders and tasks during busy periods.
- Adaptability: Flexibility to work varied shifts, including evenings, weekends, and holidays.
Work Schedule & Location
This is a part‑time position based in Bethpage, NY. Typical shifts run from 11:00 AM to 7:30 PM, with the restaurant closed on Tuesdays. Availability on weekends and during holiday peaks is highly valued. The role is on‑site; remote work is not an option.
Compensation & Benefits
- Starting wage of $17.00 per hour, with potential adjustments based on experience and performance.
- Flexible scheduling to accommodate personal commitments.
- Overtime opportunities during high‑volume holiday seasons.
- Opportunities for career advancement within arenaflex—from part‑time roles to supervisory positions.
- Employee discounts on menu items and catering packages.
- Access to training programs, including optional Board of Health certification.
Career Growth & Learning Opportunities
At arenaflex, we invest in our people. Successful team members can progress to roles such as:
- Lead Customer Service Representative
- Catering Coordinator
- Shift Supervisor
- Restaurant Manager
Continuous learning is encouraged through cross‑training, mentorship from seasoned staff, and periodic workshops on hospitality trends, sales techniques, and food safety.
Company Culture & Work Environment
Our restaurant is more than a place to eat; it’s a community hub where long‑time patrons and new guests feel welcome. The culture at arenaflex is built on:
- Respect: Every team member’s contribution is valued.
- Inclusivity: A diverse workforce where all backgrounds are celebrated.
- Team Spirit: Collaborative atmosphere that makes busy shifts enjoyable.
- Recognition: Regular acknowledgment of outstanding service and dedication.
Whether you’re a seasoned professional or just starting out, you’ll find a supportive environment that encourages personal growth and celebrates success.
Application Process
Ready to become the friendly voice of arenaflex? Follow these simple steps:
- Prepare an up‑to‑date resume highlighting relevant experience.
- Compose a brief email expressing your interest and answering the question: “How would you describe your phone manner and customer service skills?”
- Send your materials to [email protected].
- Our hiring team will review your submission and contact you to schedule a short interview.
Why This Role Is Perfect for You
If you love the buzz of a bustling kitchen, enjoy helping people plan celebrations, and thrive on friendly conversation, this part‑time position offers the ideal blend of flexibility, community impact, and professional development. You’ll be part of a historic institution that values tradition while embracing modern service standards.
Join the arenaflex Family Today
Don’t miss the chance to work with a team that treats every customer like family and every order like a masterpiece. Apply now and start a rewarding journey with arenaflex—where your passion for people and food can shine.
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