Customer Service Representative (Remote)

100% remote job Customer Service Representative | Spherion | United States...

Job Description

Tired of submitting resumes and not receiving a response. Let our team take the stress out of finding your next job. We will work on your behalf to match you with a great local company. Spherion is looking for Inbound Customer Care Professionals! We have many customer service opportunities available for day shift. The Inbound Customer Care Professionals will be working with multiple customers primarily regarding product questions, invoicing, order management, etc. Representatives will be responsible for taking inbound calls and emails. This is a great opportunity to advance your customer service career, and work with a well-established brands. This position will be fully remote including training period. Position Overview: The Inbound Customer Care Professionals is accountable for delivering an elevated, modern luxury experience on incoming phone calls and emails from multiple company customers. Responsibilities include supporting customers who contact us for reasons such as: to place an order, check an order status, inquire about a repair, seek product information or resolve an issue. Job responsibilities: • Respond to incoming phone and email contacts from customers in a professional and efficient manner • Mitigate customer escalations through effective decision making and problem solving skills • Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures • Leverage multiple systems and tools to effectively handle customer contacts • Simultaneously handle cross-functional tasks including calls, emails, and data processing • Computer, monitor, and phone equipment will be supplied • Other duties as assigned Ideal representatives will have: • A quite and established in home office to take calls away from all distractions • Passion for working within a team environment that delivers great customer experiences • Demonstrated customer service skills, preferably in a retail and/or contact center environment • Excellent verbal and written business communication skills • Ability to multi-task in a fast-paced environment and handle shifting priorities • Strong attention to detail • Effective decision-making, problem-solving and follow-up skills necessary • Ability to work overtime hours as dictated by business needs • Intermediate computer skills, including proficiency in Windows navigation and MS Office Experience: • Proven Inbound or Outbound Customer Service experience: 1 year+ (Required)

Company Description

Discover the Difference Local Makes! We Love What We Do! Spherion Staffing has distinguished itself as a go-to source for skilled talent and rewarding career opportunities. But, it’s not our size or our 70+ years of experience that has earned us the respect and loyalty of our customers, it is our local focus, personalized service and passion for excellence! A National Staffing Leader with a Local Focus Since 1946, Spherion has been offering companies a unique combination of personalized customer service backed by the resources, knowledge and geographic breadth of a $2 billion workforce leader. It’s like getting the best of both worlds: dedicated local service and robust national support. Last year, we helped 3,000 clients acquire the right administrative, contact center, light industrial, non-clinical healthcare and professional talent required to meet their workforce goals. And, we did it with the kind of attention and service that speaks of local ownership. A True Innovator in the Staffing Industry Our business is about connecting with people. For this reason, you will always have a very personal, face-to-face experience when you work with Spherion. While this aspect of our business will never change, technology plays a significant role in the way people connect and relate in today. Let’s Get To Work! Discover the Difference Local Makes! We Love What We Do! Spherion Staffing has distinguished itself as a go-to source for skilled talent and rewarding career opportunities. But, it’s not our size or our 70+ years of experience that has earned us the respect and loyalty of our customers, it is our local focus, personalized service and passion for excellence! A National Staffing Leader with a Local Focus Since 1946, Spherion has been offering companies a unique combination of personalized customer service backed by the resources, knowledge and geographic breadth of a $2 billion workforce leader. It’s like getting the best of both worlds: dedicated local service and robust national support. Last year, we helped 3,000 clients acquire the right administrative, contact center, light industrial, non-clinical healthcare and professional talent required to meet their workforce goals. And, we did it with the kind of attention and service that speaks of local ownership. A True Innovator in the Staffing Industry Our business is about connecting with people. For this reason, you will always have a very personal, face-to-face experience when you work with Spherion. While this aspect of our business will never change, technology plays a significant role in the way people connect and relate in today. Let’s Get To Work! Show more Show less Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home Apply Job!