Operations Intake Coordinator I – Data Entry, Document Processing & Cross‑Functional Support (Hybrid)

About arenaflex – Transforming Health Care for Millions

At arenaflex, we are on a mission to improve the health and well‑being of the communities we serve. With more than 28 million members nationwide, our diversified, national organization blends cutting‑edge technology, compassionate care, and a relentless focus on outcomes. We believe that every interaction—whether it’s a phone call, a digital form, or a piece of paperwork—has the power to change a life. As a member of the arenaflex family, you will be part of a culture that values innovation, flexibility, and the personal touch that makes a difference for patients, providers, and teammates alike.

Position Overview – Operations Intake Coordinator I (Data Entry)

The Operations Intake Coordinator I is the backbone of our document‑flow ecosystem. Working from our modern hybrid office located at 1350 Air Park Drive, Farmington, MO, you will receive, process, and distribute a high volume of medical and administrative documents with speed, accuracy, and confidentiality. This role is ideal for detail‑oriented professionals who thrive in fast‑paced environments, enjoy independent work, and love collaborating across departments to keep the intake pipeline humming.

Key Responsibilities

• Process all incoming and outgoing documents through the designated workflow system, ensuring each item follows the correct routing and timing.
• Open, sort, and prepare incoming paperwork—including medical forms, authorizations, and correspondence—for scanning, data entry, and distribution.
• Scan, expedite, and audit documents; flag any discrepancies and return data to users for correction or rescan.
• Maintain meticulous records, filing systems, and processing documentation to support audit trails and regulatory compliance.
• Enter pertinent medical information from source documents into assigned software packages with a focus on accuracy and completeness.
• Perform data validation tasks, cross‑checking entries against source material and correcting errors in real time.
• Communicate findings, updates, and status changes in WorkFront (or equivalent project management tools) to keep stakeholders informed.
• Work independently without direct supervision while meeting strict deadlines and production quality standards.
• Assist teammates—both in‑office and remote—with workload spikes, ensuring business continuity and balanced team performance.
• Collaborate with other departments on cross‑functional initiatives, such as process improvement projects, compliance audits, and technology rollouts.
• Conduct incident investigations when document handling errors occur, documenting root causes and recommending corrective actions.
• Perform additional duties as assigned, adapting to evolving business needs and seasonal workload fluctuations.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• Minimum of 1 + years of experience in a related document‑processing, data‑entry, or administrative role.
• Demonstrated ability to handle cross‑functional tasks and meet performance expectations at an Operations Intake Coordinator I level.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based applications.
• Strong understanding of confidentiality standards, especially regarding protected health information (PHI).
• Physical ability to lift up to 40 pounds and stand intermittently during peak processing periods.
• Flexibility to work varied shifts—including daytime, evening, overnight, weekends, and holidays—as business needs dictate.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.

Preferred Qualifications & Additional Skills

• Experience with electronic health record (EHR) systems or specialized medical document management platforms.
• Familiarity with workflow automation tools such as WorkFront, ServiceNow, or similar.
• Certification in medical coding, health information management, or related fields.
• Demonstrated track record of process improvement—identifying bottlenecks and implementing solutions.
• Ability to quickly learn new software applications and adapt to evolving technology stacks.
• Strong analytical mindset with a keen eye for detail and a commitment to data integrity.

Core Competencies for Success

• Attention to Detail: Precision in data entry and document handling to avoid costly errors.
• Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple work streams simultaneously.
• Problem Solving: Proactively identify issues, investigate root causes, and propose effective solutions.
• Collaboration: Work seamlessly with peers, supervisors, and cross‑departmental teams to achieve shared goals.
• Confidentiality & Ethics: Uphold the highest standards of privacy and compliance with HIPAA and other regulations.
• Adaptability: Thrive in a hybrid environment, balancing in‑office responsibilities with remote work demands.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an Operations Intake Coordinator I, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned operations leaders.
• Continuous learning portals offering courses on advanced data analytics, health‑care compliance, and process optimization.
• Opportunities to cross‑train in related departments such as claims processing, member services, and health‑information management.
• Clear career pathways toward senior coordinator roles, team lead positions, and specialized analyst tracks.
• Support for certifications (e.g., Certified Coding Specialist, Lean Six Sigma) through tuition reimbursement and exam fee coverage.

Work Environment & Culture at arenaflex

Our hybrid model blends the energy of a collaborative office with the flexibility of remote work. The Farmington office features ergonomic workstations, quiet zones for focused tasks, and communal areas for informal brainstorming. arenaflex’s culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Innovation: Encouragement to suggest process improvements and experiment with new tools.
• Well‑Being: Programs that promote physical, mental, and financial health—including wellness challenges and employee assistance resources.
• Recognition: Regular acknowledgment of individual and team achievements through awards, spot bonuses, and public shout‑outs.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $15.29 to $26.20, calibrated to experience, skill set, and performance. In addition to base pay, you can expect:

• Comprehensive health, dental, and vision insurance options.
• Retirement savings plans, including 401(k) with company match and stock purchase opportunities.
• Paid time off (PTO) plus holidays, with additional leave for volunteer activities.
• Flexible work arrangements—choose between remote, hybrid, or on‑site schedules as business needs evolve.
• Tuition reimbursement for continued education and professional certifications.
• Employee discount programs, wellness incentives, and access to an on‑site fitness center (where applicable).
• Performance‑based bonuses and recognition programs that reward excellence.

Commitment to Diversity & Equal Opportunity

arenaflex is proud to be an equal opportunity employer. We celebrate the unique perspectives that each employee brings and are committed to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Candidates with arrest or conviction records will be evaluated in accordance with applicable local ordinances and the California Fair Chance Act.

How to Apply

If you are ready to contribute to a purpose‑driven organization, thrive in a fast‑moving environment, and grow your career while making a tangible impact on millions of lives, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

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Join arenaflex – Make a Difference Every Day

At arenaflex, your work matters. From the moment a document lands on your desk to the final entry in our system, you are ensuring that members receive the care they need—promptly, accurately, and compassionately. Join a team that values your expertise, supports your growth, and celebrates your successes. Apply now and become a vital part of a company that is reshaping health care for the better.