Senior Learning Experience Designer – arenaflex Global Customer Trust Training & Risk Operations – Digital, Blended & Classroom Curriculum Development

About arenaflex – Pioneering Learning Innovation in the Payments Ecosystem

arenaflex is a world‑leading technology and services organization that powers secure, seamless payment experiences for millions of consumers and businesses every day. Our mission is to build trust‑centric solutions that protect financial transactions while enabling rapid innovation. To achieve this, arenaflex invests heavily in its people, especially in the talent that designs the learning journeys that keep our workforce agile, knowledgeable, and ready for tomorrow’s challenges. As part of our commitment to continuous improvement, the WW Customer Trust Training – Learning Experience Design (LXD) team creates cutting‑edge learning experiences for new hires, seasoned investigators, and cross‑functional partners across the Payment Risk Operations (PRO) vertical.

Why This Role Matters

In today’s fast‑moving payments landscape, the ability to detect, investigate, and mitigate risk is a critical business capability. The Learning Experience Designer you will become is the architect of the curricula that empower investigators to make data‑driven decisions, protect customers, and uphold the highest standards of compliance. Your work will directly influence the performance of thousands of associates worldwide, shaping the way they learn, apply knowledge, and grow within arenaflex.

Role Overview

As a senior member of the LXD team, you will lead the end‑to‑end design, development, and continuous improvement of digital, blended, and classroom‑based training programs. You will partner with global stakeholders—including Training Delivery, Learner Performance, Operations, Quality, and Global Process Owners—to identify knowledge gaps, translate business needs into compelling learning solutions, and embed data‑driven feedback loops that fuel ongoing performance excellence.

Key Responsibilities

• Design & Development: Create engaging e‑learning modules, interactive simulations, and instructor‑led training (ILT) assets using industry‑standard authoring tools such as Articulate Storyline, Rise, Camtasia, and Adobe Captivate.
• Curriculum Lifecycle Management: Own the full curriculum lifecycle—from needs analysis, instructional design, development, implementation, to post‑launch evaluation—ensuring each phase meets arenaflex’s rigorous quality standards.
• Mentorship & Coaching: Provide guidance, coaching, and on‑the‑job training to junior LXDs, apprentices, and cross‑functional contributors, fostering a culture of design excellence and continuous learning.
• Stakeholder Collaboration: Partner with global teams to define learning objectives, align content with operational goals, and secure executive sponsorship for major learning initiatives.
• Project Management: Lead multiple medium‑ to large‑scale learning projects simultaneously, employing proven project management methodologies (Agile, Waterfall, or hybrid) to meet timelines, budgets, and quality expectations.
• Data‑Driven Improvement: Embed analytics, surveys, and performance metrics within learning solutions; analyze results to generate actionable insights that drive curriculum refinements and performance enhancements.
• Process Optimization: Continuously refine instructional design processes, templates, and governance frameworks to reduce development cycle time and increase reusability across the organization.
• Change Management: Lead communication and adoption strategies for new learning initiatives, ensuring smooth transitions and sustained engagement across diverse learner populations.

Essential Qualifications

• Minimum 5 years of program or project management experience, with a proven track record of delivering complex learning initiatives on time and within scope.
• At least 5 years of experience collaborating cross‑functionally with both technical and non‑technical teams to define learning requirements and drive consensus.
• Demonstrated expertise in using data and metrics to identify process improvement opportunities and implement measurable enhancements.
• Bachelor’s degree in Instructional Design, Education, Human‑Centered Design, Business Administration, or a related field.
• Hands‑on experience creating digital learning assets with authoring tools such as Storyline, Rise, Camtasia, or Captivate, and a solid understanding of adult learning principles.

Preferred Qualifications

• 5 + years of experience delivering end‑to‑end learning solutions and presenting results to senior leadership, demonstrating strategic influence.
• Strong background in driving systematic process improvements, with documented outcomes that improved efficiency or learner performance.
• 3 + years of experience managing stakeholders in large, matrixed environments, navigating competing priorities with diplomacy and clarity.
• 3 + years of change management experience, including the design and execution of communication plans, adoption metrics, and post‑implementation support.
• Professional certifications such as CPLP (Certified Professional in Learning and Performance), PMP, or Agile Scrum Master are a plus.

Core Skills & Competencies

• Instructional Design Mastery: Ability to apply ADDIE, SAM, or similar frameworks to craft learning experiences that are engaging, relevant, and measurable.
• Technical Fluency: Proficiency with e‑learning authoring tools, LMS administration (e.g., Cornerstone, SAP SuccessFactors), and basic multimedia production (audio/video editing).
• Analytical Acumen: Strong quantitative skills to interpret learner data, performance metrics, and business KPIs, translating insights into actionable design decisions.
• Communication Excellence: Exceptional written and verbal communication, capable of articulating complex concepts to diverse audiences, from investigators to senior executives.
• Collaboration & Influence: Proven ability to build trusted relationships across global teams, negotiate priorities, and champion learning initiatives.
• Adaptability & Innovation: Comfort operating in a fast‑paced, evolving environment; eagerness to experiment with emerging learning technologies (AR/VR, micro‑learning, AI‑driven personalization).

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its employees. As a senior LXD, you will have access to:

• Leadership development programs that prepare you for future managerial or strategic roles within the learning organization.
• Mentorship from senior instructional designers, data scientists, and risk‑operations leaders.
• Opportunities to work on high‑visibility, global initiatives that shape the future of payment risk management.
• Funding for certifications, conferences, and advanced coursework in instructional design, data analytics, or project management.
• A clear career ladder that includes roles such as Lead Learning Experience Designer, Learning Solutions Manager, and Director of Global Learning Strategy.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and innovative culture. Our LXD team operates in a hybrid model, with flexible remote work options and vibrant collaboration hubs at our Hyderabad Dev Center. You will be part of a diverse, global community that values curiosity, continuous improvement, and the empowerment of every associate to reach their full potential.

Key cultural pillars include:

• Customer Obsession: Every learning solution is built with the end‑user—our investigators and associates—in mind.
• Ownership: You are encouraged to take full responsibility for your projects, from concept through impact measurement.
• Invent & Simplify: We champion creative problem‑solving and streamline processes to deliver value faster.
• Learn & Be Curious: Continuous learning is a core expectation; we provide the resources and time to explore new ideas.
• Earn Trust: Collaboration across functions is built on transparency, respect, and mutual accountability.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior learning professionals.
• Performance‑based bonuses tied to learning impact and business outcomes.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible work‑schedule options.
• Employee assistance programs, wellness initiatives, and access to on‑site fitness facilities at the Hyderabad location.
• Professional development budget, tuition reimbursement, and sponsorship for industry certifications.

How to Apply

If you are passionate about designing learning experiences that drive real business impact, thrive in a data‑rich environment, and want to shape the future of risk operations at a global technology leader, we want to hear from you. Submit your resume, a portfolio of recent learning designs, and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications outlined above.

Join arenaflex’s mission to build trust, protect customers, and empower investigators worldwide. Apply today and become a catalyst for learning excellence!

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