WFH Customer Service Representative

Looking for a Work From Home Opportunity? We have WFH Customer Service Representative positions available for US based applicants. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service and support. Call Center Representative Responsibilities... • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. • Making sales or recommendations for products or services that may better suit client needs. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • Adhering to all company policies and procedures. Call Center Representative Requirements: • High School Diploma or equivalent • More education or experience may be beneficial • Exceptional customer service, active listening, and verbal and written communication skills • Proficiency with computers, especially with CRM software • Strong typing skills‚ ability to type 20+ WPM • Ability to ask prying questions and diffuse tense situations • Strong time management and decision making skills • Adaptability and accountability The Equipment You will Need • Your own Windows-based PC computer with the required technical specifications (Chromebooks and Macs are not compatible) • Hard-wired, high speed internet >9 mpbs (check yours at Speed.com) • A dedicated telephone (landline) or smart phone/device is required at all times during employment • USB Headset • Video Camera We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, paid time off and competitive pay. If you are looking for a work from home opportunity apply today! The Connection is an EEO/Affirmative Action Employer M/F/D Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Referral program • Work from home Experience level: • 1 year Shift: • Day shift • Evening shift • Morning shift Weekly day range: • Monday to Friday Work setting: • Remote People with a criminal record are encouraged to apply Application Question(s): • Applicant understands that they will be required to submit to a background check as part of the hiring process. Education: • High school or equivalent (Required) Experience: • Customer Service: 1 year (Preferred) Work Location: Remote Apply Job!