[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Tiger Data, formerly Timescale, empowers developers and businesses with a fast PostgreSQL platform. As a Customer Success Manager, you will own a portfolio of high-impact accounts, focusing on customer adoption, retention, and expansion while collaborating with various teams to ensure customer needs are met.

Responsibilities

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
• Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
• Building strong, multithreaded relationships with technical and business stakeholders, including execs
• Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
• Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
• Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
• Driving internal improvements to our CS playbooks, tooling, and automation as we scale
• Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
• Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

Skills

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
• Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
• Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
• Can translate fluently between business goals and technical complexity — you're as comfortable with a VP Eng as a DevOps IC
• Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
• Curious, decisive, and proactive — you think ahead and solve for scale
• Excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
• A working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
• Strong communication skills (written, verbal, async) and know how to build trust quickly with customers
• Thrive in fast-paced environments where ambiguity is a feature, not a bug
• Candidates must be US-based, with EST or CST time zones strongly preferred

Benefits

• Flexible PTO and comprehensive family leave
• Fridays off in August 😎
• Fully remote opportunities globally
• Stock options for long-term growth
• Monthly WiFi stipend
• Professional development and educational resources 📚
• Premium insurance options for you and your family (US-based employees)

Company Overview