[Remote] Research Coordinator I, Patient Operations

Note: The job is a remote job and is open to candidates in USA. Sanguine Biosciences is a company focused on accelerating personalized medicine research by empowering patients with their healthcare data. The Research Coordinator I will serve as the primary point of contact for potential donors in research studies, managing participant data and coordinating enrollment for translational studies while ensuring compliance with study protocols.

Responsibilities

• Serve as the primary point of contact for potential participants in translational research studies, managing inquiries from newly identified participants referred by the Patient Recruitment team
• Coordinate and manage participant enrollment for translational studies, with the opportunity to support enrollment efforts for other study types as needed
• Serve as a compassionate and empathetic touchpoint for patients, embodying Sanguine’s mission to bridge the gap between researchers and patients and accelerate research efforts
• Maintain a thorough understanding of the study protocol, safety guidelines, and ensure compliance with Standard Operating Procedures (SOPs)
• Perform independent research for each assigned study and/or diagnosis to gain a deeper understanding of the condition and any study-specific criteria
• Create Salesforce reports to identify potential study participants
• Review database and medical record information to identify potentially eligible study participants
• Prepare and initiate database surveys to assess the interest and eligibility of potential participants for research studies
• Introduce study objectives to potential participants, conduct thorough eligibility screenings, and collect and document critical medical and study-related information accurately and promptly
• Administer and collect required study documents and initiate medical record retrieval in collaboration with the medical record team
• Review medical records, input lab results, and compile research data to ensure eligibility and quality across a range of studies
• Maintain a high standard of professionalism, resolving issues efficiently while delivering an outstanding customer service experience to patients
• Collaborate with the Project Management and Recruitment teams to ensure participant enrollment is on track and meets required study deadlines
• Take on additional responsibilities as assigned
• Coordinate and schedule study visits in alignment with protocol requirements, staff availability, and logistical constraints, ensuring timely and accurate booking
• Use logistics/dispatch software to assign and manage appointments for mobile health staff, ensuring all visit details are accurate and schedules and routes are executed effectively
• Manage outbound communications (calls, texts, emails) to schedule, confirm, and reschedule visits, while delivering pre-appointment instructions and relevant information
• Serve as the primary point of contact for participants before, during, and after appointments, providing clear communication and support throughout the process
• Coordinate closely with patients, study coordinators, and field operations to handle scheduling changes, maintain up-to-date participant profiles, and support seamless visit execution
• Monitor daily/weekly schedules and key operational metrics, resolve issues proactively, and contribute to workflow improvements and cross-functional projects while delivering a high-quality patient experience
• Take on additional responsibilities as assigned

Skills

• Bachelor's Degree in a life science or other related field
• 1-2 years of working experience in a project management/operations coordinator role
• Embrace Sanguine's mission to seamlessly connect donors to researchers with a patient-friendly attitude
• Proficient in general software tools, including Microsoft Office and Google Workspace, with the ability to quickly learn and troubleshoot new systems
• Effective multitasker who thrives in a fast-paced, dynamic environment
• Highly organized, detail-oriented, and meticulous in managing tasks
• Exceptional customer service, verbal, and written communication skills
• Personable, engaging, and adept at critical thinking
• Bilingual (Spanish)
• Experience working on clinical or translational research studies
• Experience working with patients in a HIPAA regulated environment
• Experience with software tools

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