[Remote] Verint Reporting Analyst

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that values contributions and promotes career development. The Senior Reporting Analyst leads the design, automation, and continuous improvement of operational reporting using Power BI, focusing on Verint Operations Manager data, while partnering with service delivery and leadership to deliver insights that drive performance and process improvement.

Responsibilities

• Lead the design, development, and maintenance of enterprise‑level Power BI dashboards and reporting solutions for operational performance
• Serve as a subject‑matter expert for Verint OM reporting, operational metrics, and data interpretation
• Partner with operational leaders to define reporting requirements, success metrics, and standardized definitions
• Design and maintain scalable data models and optimized Power BI datasets
• Drive report automation and optimization, reducing manual effort and improving refresh performance and reliability
• Develop and optimize SQL queries and data workflows supporting reporting solutions
• Perform advanced data analysis to identify trends, risks, root causes, and process improvement opportunities
• Translate analytical findings into clear insights and recommendations for leadership
• Establish and maintain reporting standards, documentation, and data governance practices
• Mentor junior analysts and provide guidance on reporting best practices and tooling
• Manage and prioritize complex reporting requests while balancing short‑term needs and long‑term strategy

Skills

• 5+ years of experience in reporting, analytics, or operational performance analysis
• Advanced experience building and managing Power BI solutions in a production environment
• Strong proficiency in SQL, including complex joins, aggregations, and performance optimization
• Strong experience with Power BI data modeling, Power Query, and DAX
• Deep experience with Verint Operations Manager (OM) or similar WFM platforms
• Experience with Python or other scripting languages for automation or advanced data preparation

Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities

Company Overview

Company H1B Sponsorship