[Remote] GTM Operations Process Architect
Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, seeking a GTM Operations Process Architect to enhance their operational systems. This role involves owning the end-to-end processes, mechanization, and automation for Central Operations, ensuring that support tooling is effective and scalable while driving the transition from legacy systems to Stripe-native solutions.
Responsibilities
- Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need
- Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement
- Architect the path to transition off external tools toward Stripe-native tooling—building the business case, influencing resource allocation, and measuring ROI
- Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency
- Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals)
- Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation
- Anticipate system integration risks and resolve them before they become escalations—including cross-system data movement between Salesforce, territory engines, and reporting infrastructure
Skills
- 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity
- Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment—from business case through implementation and ongoing optimization
- Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work
- Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction
- Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority
- Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications
- Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management)
- Familiarity with territory management, sales operations planning cycles, or GTM systems at scale
- Background in designing processes for AI enablement—structured documentation, task decomposition, and governance frameworks
- Experience managing vendor relationships or coordinating with external implementation partners
Company Overview
Company H1B Sponsorship