[Remote] Operations Program Coordinator, MI

Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation is dedicated to innovating for a healthier world, offering cutting-edge healthcare solutions across various domains. The Operations Program Coordinator will coordinate operational activities supporting commercial and government accounts, manage documentation, and ensure data accuracy within Salesforce CRM.

Responsibilities

• Coordinate operational activities that support both Commercial and Government software business
• Develop training materials, guides, and reference documents to support Commercial and Government processes
• Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows
• Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates
• Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books
• Partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution
• Collaborate with HR, Legal, and Operations to ensure resource-related requirements, such as site access, background checks, training, and certification mandates, are understood and incorporated into planning
• Monitor relevant regulations, policies, and guidance related to acquisitions, health IT, cybersecurity, and data protection, and communicate important updates to stakeholders
• Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements
• Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors
• Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross-functional partners
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards

Skills

• Bachelor's degree in Business, Finance, Public Administration, Health Informatics, or a related field; or equivalent combination of education and experience
• 4+ years of experience in operations, program coordination, sales operations, or contract support
• Strong analytical, organizational, and problem-solving skills with high attention to detail, especially in managing pricing, contract data, and documentation
• Proven ability to work cross-functionally with Legal, Sales, Finance, Technical, and Implementation teams
• Strong written and verbal communication skills, including the ability to translate regulatory and contractual requirements into clear internal guidance and processes
• Comfort working with structured data, templates, and Government-provided forms or portals
• Proficient in Microsoft Office, including PowerPoint, Excel, and Word
• Ability to organize and manage multiple priorities and projects, with effective time management skills
• Strong judgment and ability to anticipate the need for proactive communication and planning
• Strong customer orientation and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals
• Demonstrated ability to achieve results as an individual and in support of teams, including a track record of overachieving
• Experience working with U.S. Government contracts, with specific exposure to DoD and/or VA healthcare or health IT contracts a plus
• Familiarity with DLA, VA, or other federal contracting environments, a plus
• Experience in the use of Salesforce and other sales enablement tools, a plus

Company Overview