[Remote] Account Manager - Game Art Services (North America Accounts)

Note: The job is a remote job and is open to candidates in USA. High Voltage Software, a part of Keywords Studios, is seeking a passionate Account Manager to strengthen and scale long-term relationships with game development clients in North America. The role focuses on ensuring clients receive a consistent, professional, and high-quality experience throughout the engagement lifecycle, acting as a key partner between clients and internal teams.

Responsibilities

• Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements
• Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics
• Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience
• Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions
• Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early
• Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders
• Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise
• Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities
• Support Business Development in maintaining the long-term health and growth of assigned accounts
• Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives
• Drive follow-up activities and help sustain momentum across existing and developing client opportunities
• Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership
• Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities
• Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making
• Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders
• Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows
• Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood
• Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks
• Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment
• Help bridge cultural and communication gaps between North American clients and offshore production teams
• Ensure client concerns and feedback are communicated internally and addressed appropriately
• Champion a high level of client satisfaction and service quality across all engagements
• Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness
• Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes
• Support improvements in account management practices, communication standards, and stakeholder coordination
• Maintain professionalism and composure during periods of change, production pressure, or shifting priorities
• Promote accountability, clarity, and strong communication hygiene across client-facing activities

Skills

• 5+ years of experience in account management, client services, program coordination, production support, or related roles
• Experience supporting international clients, particularly North American accounts
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication skills
• Ability to organize and manage multiple workstreams and competing priorities
• Strong follow-through, accountability, and attention to detail
• Experience working across distributed teams and multiple time zones
• Strategic thinking combined with strong operational execution
• Knowledge of AAA game development pipelines, art production workflows, or outsourcing models
• Experience working within video game development, creative services, or outsourced delivery environments
• Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems
• Experience supporting account growth initiatives, renewals, or strategic planning activities
• Understanding of cross-cultural collaboration and offshore delivery models

Company Overview