[Remote] eDiscovery Project Manager

Note: The job is a remote job and is open to candidates in USA. KLDiscovery is a leading global provider of electronic discovery, information governance and data recovery services, currently seeking a Project Manager to join their team. The role involves managing the overall client experience, including project scheduling, scope, and cost, while ensuring high quality and client satisfaction.

Responsibilities

• Set up initial meetings to determine scope of matter
• Determine format of the project and agencies involved
• Work towards fast paced deadlines and set appropriate expectations internally
• Working closely with collections teams on complex collections
• Conduct and participate in custodian interviews
• Partner with Review Manager to ensure all review workstreams are satisfied
• Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied
• Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted for
• Follow outlined Standard Operation Procedures as outlined
• Consult with and advise clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc., consistent with industry best practices and standards
• Proactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achieved
• Manage the client’s expectations by providing routine detailed status updates and reporting
• Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise
• Submit the requirements into the workflow system
• Track progress internally to ensure timelines and budget management are satisfied
• Serve as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understood
• Provide updates on progress regularly as deemed appropriate during the client kick off meeting
• Identify, address and document new internal processes to gain efficiencies or better client effectiveness
• Gather requirements from the client and communicate work instructions in a clear and concise manner internally to Operations via communications or a work order
• Provide guidance, instruction and work direction for active projects to Operations as needed
• Demonstrate and present KLDiscovery solutions to existing and prospective clients
• On-site client visits as required
• Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies
• Obtain a working knowledge of the companies hosted review products
• Drive overall client satisfaction through effective coordination and communication of client deliverables
• Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise

Skills

• Must be proficient with the Microsoft Office Suite, with a particular emphasis on Excel, Word, and PowerPoint
• Candidate must have a deep understanding of eDiscovery and the litigation support industry, with specific experience successfully managing antitrust or other regulatory matters
• Demonstrate success in the management of simultaneous projects
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
• Problem-solving, analytical, and organizational skills
• Excellent written and oral communication skills
• 3+ years of project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor
• Must be able to work independently and as part of a team
• A solid understanding of database design and management, data processing activities and legal document review requirements
• This role requires flexibility in scheduling, including regular evening and weekend work as dictated by project timelines and business needs, and participation in a regular weekend on-call rotation
• Bachelor's Degree preferred or equivalent combination of education and experience

Benefits

• Remote, work from home opportunity.

Company Overview